Real estate complaints hit record level

Source: Radio New Zealand

The complaints related to customer service, skill and care, disclosure and misleading advertising. (File photo) 123RF

The Real Estate Authority is fielding a record number of complaints about real estate salespeople amid challenging housing market conditions.

The authority’s 2025 annual report noted a 35 percent increase in formal complaints in the year to June 30, to 487.

It said 9 percent of licensees subject to complaints had findings of misconduct or unsatisfactory conduct made against them.

The authority said complaints related to customer service, skill and care, disclosure and misleading advertising.

Poor communication was also a common theme.

But the authority said many did not raise issues that justified strong regulatory intervention.

Chief executive Belinda Moffat said the results indicated that most real estate licensees were maintaining high standards of professional conduct.

“REA is holding to account those who don’t.”

But she said the increase in consumer dissatisfaction needed to be a focus for the industry and said some cases raised complex and serious matters.

“Licensees are expected to maintain high standards and to have the skills to navigate challenging market conditions. Fairness, transparency, skill and care are critical expectations of the conduct regulatory system we oversee.”

She said the increase in complaints highlighted the complexity of the real estate transaction process.

The provision of quality information was important to support good decision-making, she said.

There are 15,692 people with active real estate licenses in New Zealand including 12,300 sales people, 1930 individual agents and 605 branch managers.

But that is almost three times the number of monthly residential property sales.

There were 6346 sales across the country in September, according to the Real Estate Institute.

“We were particularly pleased to see the 18 percent increase in branch managers this year given the important role they play as supervisors of salespeople,” Moffat said.

In 2023, there were 15,870 licences, down from 16,902 in September 2022.

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CCTV catches thieves red handed

Source: New Zealand Police

A trio of alleged burglars are going to court after being caught on camera during an early morning burglary in Hillsborough earlier this week.

Around 3.53am on Tuesday, Police were contacted after motion was detected on CCTV cameras at a building site on Herd Road.

Auckland City West Area Response Manager Senior Sergeant Guy Baldwin says two people were seen passing items over the secured sites fence.

“The security guard was watching these people in real time,” he says.

“They were allegedly passing items to each other over the fence and loading them into a nearby vehicle.”

A Police dog handler was nearby and quickly responded, stopping all three men in their tracks as they were preparing to leave.

“When the dog handler arrived, he located two men sitting in the vehicle with the engine running,” Senior Sergeant Baldwin says.

“A third man was loitering by the gates with the passenger door to the vehicle open, ready to make a getaway.”

A search of the vehicle uncovered tools and various other items that were confirmed to belong to the construction site.

All three were arrested for burglary.

“This shows the value of a good CCTV system for deterring and holding offending to account,” Senior Sergeant Baldwin says.

“The added layer of monitored security meant we were able to apprehend these alleged offenders and prevent them leaving with the items.”

All three men, aged 32, 36 and 50, will appear in the Auckland District Court on 17 November charged with burglary.

ENDS.

Amanda Wieneke/NZ Police

Seven queen yellow-legged hornets found in Auckland so far

Source: Radio New Zealand

Seven queen yellow-legged hornets have now been found in Auckland. Biosecurity NZ

Seven queen yellow-legged hornets have so far been found in Auckland as efforts ramp up to track others down.

The predator hornets are a danger to local honey and wild bees.

The first was found in Glenfield last month and was the first time a queen has been found here.

The Ministry for Primary Industries says it’s stepping up the number of people on the ground.

“This week we introduced additional teams to methodically check common nesting areas close to where hornets have been detected in Glenfield and Birkdale,” Biosecurity New Zealand north commissioner Mike Inglis said.

“We are stepping up our numbers on the ground to widen the search as required, and have more than 20 focused on enhanced searches and more than 100 staff across MPI involved in this response,” he said.

Traps are being checked each day, but so far no hornets have been found in them.

Five of the seven queens showed evidence of nesting.

MPI said its response included:

  • Setting more than 180 traps in targeted areas where females have been found. Every trap is checked daily. No hornets have been found in traps to date. Additional traps are being added in areas where queen hornets are found, so the number of traps will continue to increase.
  • Introducing protein bait traps alongside existing traps.
  • Establishing a Technical Advisory Group (TAG) of independent scientific experts with expertise in the biology, ecology, and management of social wasps. The TAG has been considering options for ongoing work.
  • Encouraging public surveillance, including sending staff into the community to raise awareness. This weekend, staff will again be at local markets to share information about the hornet.

The public are begin urged to report suspected hornets or nests but only if they have a specimen, or a clear photo, or have spotted a possible nest.

How to make a report

  • By going to report.mpi.govt.nz
  • By calling Biosecurity New Zealand’s exotic pest and disease hotline on 0800 809 966.

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Uncorking the Classic NZ Wine Trail

Source: New Zealand Government

WellingtonNZ and partner regions have received a major tourism and hospitality boost, putting the Classic New Zealand Wine Trail firmly in the international spotlight.

“I’m delighted to see WellingtonNZ and its regional partners championing the Classic NZ Wine Trail, weaving together some of our country’s most celebrated wine regions,” Tourism and Hospitality Minister Louise Upston says.

“The investment we’re announcing today will help Wellington, Wairarapa, Hawke’s Bay, and Marlborough reach new audiences and invite more visitors to savour their world-class wine, food, and stargazing. Wairarapa’s recent spotlight in Lonely Planet’s ‘Best in Travel’ list for its Dark Sky Reserve shows the region is already turning heads globally. 

“It’s fantastic to see a campaign encouraging travellers to slow down, explore beyond the usual hotspots, and discover the rich flavours and experiences which make this trail so special.”

The $991,000 campaign, led by WellingtonNZ with regional partners, will promote Wellington, Wairarapa, Hawke’s Bay, and Marlborough to Australian visitors.

“By backing this campaign, we’re not just promoting great wine, we’re inviting visitors to experience the heart and soul of our regions,” Louise Upston says. 

Funding comes from the Regional Tourism Boost (Round 2), part of the Government’s $70 million Major Events and Tourism Package. It builds on a similar initiative earlier this year to now include hospitality offerings as part of the campaigns.  

Great South tourism boost showcases Southern Way

Source: New Zealand Government

Great South will receive $393,000 to launch a campaign putting the Southern Way and the region’s authentic hospitality firmly on the map for international visitors, Tourism and Hospitality Minister Louise Upston announced today.

“I’m delighted to see Great South and its partners working together to highlight the unique experiences of the lower South Island and help build lasting connections with international travellers,” Louise Upston says.

“This investment will help the region reach new audiences and invite more visitors to discover the wild beauty, rich flavours, and warm hospitality that make the south so special. 

“It’s fantastic to see a campaign that encourages travellers to look beyond the usual destinations and experience the true heart of southern New Zealand.”

The $393,000 campaign, led by Great South with regional partners, will encourage Australian travellers, especially from the Gold Coast, to explore the Southern Way with a focus on itineraries, regional events, and Southern hospitality.

This journey takes in highlights from the iconic Milford Sound in Fiordland, to the wild Catlins coastline and Dunedin’s vibrant city life, all renowned for their stunning scenery, local events, and genuine southern hospitality. 

Funding comes from the Regional Tourism Boost (Round 2), part of the Government’s $70 million Major Events and Tourism Package. It builds on a similar initiative earlier this year to now include hospitality offerings as part of the campaigns.  

“By backing the Southern Way, we’re not just promoting a destination, we’re inviting visitors to experience the spirit and stories of the south,” Louise Upston says. 

RotoruaNZ turns up the heat with two major international tourism campaigns

Source: New Zealand Government

RotoruaNZ will receive more than $4.5 million to launch two campaigns inviting international visitors to soak up everything Rotorua and the wider North Island have to offer, Tourism and Hospitality Minister Louise Upston announced today.

“I’m delighted to see RotoruaNZ leading the way with two innovative campaigns showcasing the region’s geothermal wonders, rich Māori culture, and renowned hospitality,” Louise Upston says.

“This investment will help Rotorua and its North Island partners reach new audiences, from independent travellers across Asia to Australians looking for fresh adventures. It’s been great to see strong collaboration and creative thinking encouraging visitors to go beyond the usual hotspots and discover the unique experiences that make this part of New Zealand truly unforgettable.”

The $2,025,000 “North Island x Ctrip” campaign to attract travellers from China, Hong Kong, Japan, and South Korea, in partnership with Ctrip and North Island regional tourism organisations.

The $2,500,000 “Kiwi North” campaign will focus on attracting people from Australia’s eastern seaboard in partnership with 14 North Island regional tourism organisations and major airlines.

“From bubbling mud pools and worldclass mountain biking in Rotorua, to beaches, vineyards, and vibrant cities across the North Island, there is something for every traveller to discover,” Louise Upston says. 

“Together, these campaigns aim to bring a fresh wave of international visitors, support local businesses, and reinforce Rotorua’s and the North Island’s reputation as must-visit destinations.”

Funding comes from the Regional Tourism Boost (Round 2), part of the Government’s $70 million Major Events and Tourism Package. It builds on a similar initiative earlier this year to now include hospitality offerings as part of the campaigns.  

“By backing these campaigns, we are not just promoting destinations, we are inviting visitors to experience the warmth, adventure, and spirit of the North Island.” 

More visitors for Rotorua, Wellington and Great South tourism projects

Source: New Zealand Government

More international visitors will be exploring regional New Zealand next year, thanks to a $5.9 million investment from stage one of the second round of the Government’s Regional Tourism Boost, Tourism and Hospitality Minister Louise Upston has announced.

“We want visitors to experience more of what New Zealand has to offer, support our regions to grow their visitor economies and build lasting connections with international travellers,” Louise Upston says.

“Whether it’s stargazing under Wairarapa’s dark skies, soaking up Rotorua’s geothermal wonders, sipping wine in Hawke’s Bay, or discovering the wild south, there’s so much for visitors to enjoy. This funding means regions can highlight special deals on travel and accommodation and promote the hospitality making each one stand out.

“Three Regional Tourism Organisations will launch four campaigns to inspire travellers from Australia and East Asia to explore, stay, and dine in their regions from January 2026. 

“The regions will be connecting directly with travellers. RotoruaNZ’s partnership with Ctrip, for example, puts tailored offers in front of Asian travellers, while Australians will see fresh itineraries and limited-time deals encouraging them to go beyond the expected.”

The successful campaigns are:

  • RotoruaNZ’s “North Island x Ctrip” campaign ($2,025,000): 
    to attract travellers from China, Hong Kong, Japan, and South Korea, in partnership with Ctrip and North Island regional tourism organisations.
  • RotoruaNZ’s “Kiwi North” campaign ($2,500,000):
    to target people travelling from Australia’s eastern seaboard, in partnership with 14 North Island regional tourism organisations and major airlines.
  • WellingtonNZ’s “Classic NZ Wine Trail” campaign ($991,000): 
    to promote wine, food, and stargazing across Wellington, Wairarapa, Hawke’s Bay, and Marlborough to Australian visitors.
  • Great South’s “Southern Way” campaign ($393,000):
    to encourage Australians from the Gold Coast to explore the lower South Island, with a focus on itineraries, regional events, and Southern hospitality.

The second round of the Regional Tourism Boost is part of the Government’s $70 million Major Events and Tourism Package and builds on a similar initiative earlier this year to include hospitality offerings as part of the campaigns.  

Louise Upston says there will be more to come. 

“Our Government will proudly keep backing both hospitality and tourism, promoting New Zealand experiences to overseas visitors, and building on the buzz around the Michelin Guide due to arrive next year. 

“But these campaigns are about more than promotion – they’re about helping visitors feel welcome, stay longer, and explore further.”

Hornet tracking continues after Auckland detections

Source: NZ Ministry for Primary Industries

Intensive efforts are continuing on Auckland’s North Shore to track down yellow-legged hornets, says Biosecurity New Zealand.

“This week we introduced additional teams to methodically check common nesting areas close to where hornets have been detected in Glenfield and Birkdale,” says Mike Inglis, North Commissioner, Biosecurity New Zealand.

“We are stepping up our numbers on the ground to widen the search as required, and have more than 20 focused on enhanced searches and more than 100 staff across MPI involved in this response.”

In addition to ground searches, the response includes:

  • Setting more than 180 traps in targeted areas where females have been found. Every trap is checked daily. No hornets have been found in traps to date. Additional traps are being added in areas where queen hornets are found, so the number of traps will continue to increase.
  • Introducing protein bait traps alongside existing traps. 
  • Establishing a Technical Advisory Group (TAG) of independent scientific experts with expertise in the biology, ecology, and management of social wasps. The TAG has been considering options for ongoing work.
  • Encouraging public surveillance, including sending staff into the community to raise awareness. This weekend, staff will again be at local markets to share information about the hornet.

Biosecurity New Zealand is also working with industry groups to plan joint response activities for summer. The plan is being informed by advice from the recently formed TAG.

Mr Inglis says since 17 October, there have been seven confirmed queen hornets found (based on collected specimens) in the North Shore. Five of these showed evidence of nesting. All detected hornets and nests have been safely removed.

“The public response has been fantastic in looking out for these hornets and continued reporting from the public remains the best way to track them down.”

Members of the public are urged to report suspected hornets or nests, but only if they have a specimen, a clear photo, or have located a possible nest.

Reports can be made:

  • at report.mpi.govt.nz 
  • by calling Biosecurity New Zealand’s exotic pest and disease hotline on 0800 809 966.

For further information and regular updates on hornet finds, visit Yellow-legged hornet sightings in Auckland in 2025

For further information and general enquiries, call MPI on 0800 008 333 or email info@mpi.govt.nz 

For media enquiries, email BiosecurityNZ_media@mpi.govt.nz

What’s fuelling the growing demand for Indian ethnic wear?

Source: Radio New Zealand

New Zealand’s changing demographics in recent years is being reflected in the rising demand for Indian fashion.

The demand has been fuelled by a fast-growing Indian population, which has overtaken the Chinese community to become the country’s third-largest ethnicity, according to the 2023 Census.

Numbering almost 300,000, the Indian community loyally patronises specialist fashion outlets selling sarees, salwar kameez (top and trousers), Patiala suits, lehengas and kurtas throughout the country.

Outlets selling Indian footwear items such as mojaris, juttis and Kolhapuri chappals are also proving popular.

But non-Indian consumers are also bolstering the growing trade in ethnic garments, buying items as part of Indian festival celebrations, corporate events or Bollywood-themed parties.

A number of Indian fashion outlets can be found in South Auckland neighbourhoods such as Papatoetoe. RNZ / Blessen Tom

Not surprisingly, most of the outlets selling Indian fashion and ethnic wear can be found in Auckland, where almost 60 percent of the country’s Indian community resides.

One such outlet is Sona Sansar in the South Auckland neighbourhood of Papatoetoe, which is owned and operated by Harish Lodhia, who is also the honorary consul of Fiji in Auckland.

Naveen Talwar, manager of Sona Sansar, said he had witnessed a shift in consumer purchases as affordability in the Indian community increased.

“Increasingly we are seeing customers demanding designer sarees, and those are made from expensive silk. This is bound to happen as buying power of the community sees an uplift,” Talwar said.

“During the months of September and October, which coincides with Navratri and Diwali, demand for chaniya choli [designs] increases quite a bit.”

Chirag Ahuja, owner of Akarshan RNZ / Blessen Tom

Chirag Ahuja, owner of fashion outlet Akarshan in South Auckland, moved to New Zealand from northern India in 2007.

“I have seen a sea change in customer demand over my time in New Zealand,” Ahuja said.

“We started modestly selling readymade suits. Then, as demand increased, we gradually grew,” he said.

“Today, we have the entire range of Indian ethnic wear, from Patiala suits to Kanjivaram sarees,” he said.

“We also sell imitation jewellery, which has proven quite popular with customers not wanting anything valuable but still desire a smart look.”

TS Batra, owner of Batra’s Fashion Villa RNZ / Blessen Tom

Nearby Ahuja’s shop is Batra’s Fashion Villa, a multiple outlet store selling everything from shoes and jewellery to leather materials and clothing.

“We have been in Papatoetoe for over two decades now. Apart from the usual stuff, we also have a bridal studio that gets quite busy during the wedding season,” said TS Batra, owner of the business.

“We import everything from various parts of India, as every region has its own distinctive taste. We get stuff from Mumbai, Surat, Delhi and, of course, Punjab.

“We also sell Indian palazzos and a Pakistani suit range. We even have ladies’ size 64, which is very difficult to find in any other shop here.

“I would say the main base of our shop is Fiji-Indian customers.”

Mahesh Kumar, owner of Roopdarshan RNZ / Blessen Tom

Mahesh Kumar owns Roopdarshan outlets in the Auckland suburbs of Papatoetoe and Mt Roskill.

“Our family immigrated from Gujarat in India to Fiji, where we had a retail clothing business. Then I moved to Auckland in 1997,” Kumar said.

“Noticing there were no shops here selling Indian stuff, we started with a 60-square-metre space that was open only on weekends,” he said.

“Now with the growth in population and the subsequent demand, we have four stores.”

Kumar also expanded to Melbourne last year.

“Our most-selling items are sarees and salwar kameez,” Kumar said.

“Our low margins and huge variety have generated customer loyalty over the years, which I feel is the reason for our rapid expansion.”

AZA is a fashion store in Papatoetoe. RNZ / Blessen Tom

Indian fashion outlets in Auckland also appeal to Indo-Fijian customers, as well as those in the Pakistani and Bangladeshi communities.

“Other ethnicities are slowly warming up to Indian ethnic wear in a testimony to the country’s multicultural nature,” Ahuja said.

“We see such customers shopping around for Indian clothes during Diwali and Eid, or when they get invited to Indian homes for dinners or celebrations.”

Indian ethnic items were also in demand for people attending corporate events or Bollywood-themed evenings, Kumar said.

– Published by EveningReport.nz and AsiaPacificReport.nz, see: MIL OSI in partnership with Radio New Zealand

Steady increase in international visitors, hotel chain chief says

Source: Radio New Zealand

Hotels in places like Queenstown and Auckland would likely have days where they were at capacity over summer, Sudima Hotels’ Les Morgan says. 123RF

A hotel chain says they are seeing a steady increase in international visitors across the country.

Stats NZ figures show visitor arrivals from across the Tasman reached 1.48 million in the year ended September, up from 1.33m the year before.

Overall visitor arrivals were 3.43m for the year, an increase of 197,000 from the prior year. Aside from Australia, the biggest increases were from the United States, the United Kingdom and Japan.

Sudima Hotels chief operation officer Les Morgan told Morning Report business had been good with winter meeting their expectations and good growth continuing.

“Australians especially but all markets are up, maybe with the exception of the Chinese which remains flat.”

The level of domestic activity was harder to measure, but New Zealand corporate clients tended to be travelling and attending conferences a bit more in the last quarter, he said.

But internationally conference numbers were down 12 percent which may be why tourism levels were not back to where they once were, he said.

Queenstown and Christchurch were performing well in terms of tourist numbers, he said.

“Christchurch is looking really good, I’ve recently come back from a sales mission in China and the interest in Christchurch is very strong, people are looking to extend stays there, Rotorua’s been solid – the exception is Auckland for reasons we all know, but the rest of the country is looking great.”

It was likely there would be days over the summer where places like Queenstown and Christchurch were at capacity, he said.

Auckland’s issues included the lack of major events, the fact that the domestic economy was still flat, “and from a hoteliers point of view there’s a huge increase in inventory” which made it tough, he said.

“I think the summer will probably see occupancy levels around the mid 70s [percent], so still plenty of capacity in Auckland.”

The industry largely supported the introduction of a bed tax in Auckland, he said.

“Hoteliers in the last few years we have come around and believe a bed tax is potentially the way forward but we’ve got some concerns about how that might be implemented.”

Morgan said for the first time in four or five years the industry was feeling very optimistic.

The tourism industry was hoping for a big improvement in the short to medium term with the New Zealand International Convention Centre in Auckland and the economy slowly recovering but steadily, he said.

“I think the most pleasing thing is that, you know post GFC [global financial crisis] tourism really bounced back and kind of caught us by surprise, put all sorts of pressure on infrastructure and our communities and we’re not seeing that.

“I think the recovery’s is nice and slow and steady and we’re much more planned and you know I think that gives us a great deal of confidence that things are going to be great.”

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