Blog

  • Results of the 2022 New Zealand Consumer Survey are now available

    Source:

    The New Zealand Consumer Survey is conducted every two years by MBIE’s Consumer Protection team.

    These results have now been published and offer insight into what New Zealanders know about their consumer rights and their experiences of dealing with problems. This survey is the fourth in the series which also enables reporting and emerging trends.

    Here are some of the key findings.

    Awareness that consumer rights and laws exist remains widespread, though self-reported knowledge continues to be lower than in 2016.

    Almost all consumers (95%) are aware that New Zealand laws exist to protect basic consumer rights when purchasing products and services (this is consistent with previous years). While awareness is almost universal, self-reported knowledge of these laws is still relatively low (less than half feel they have at least a moderate understanding of these laws).

    Consumers are less positive than ever that consumer protection laws are adequately enforced.

    Consumers’ confidence in the enforcement of consumer laws is lower than ever after improving in 2020. The proportion who agree that the laws that prohibit businesses from misleading or deceiving them are adequately enforced has fallen back down to 34%, while agreement among consumers that laws that prohibit businesses from price-fixing, or engaging in other anti-competitive behaviours, are adequately enforced has fallen to a new low of 24%.

    And while consumers are broadly trusting and confident when purchasing, they are continuing to lose faith in the ability of our laws to protect them.

    In line with previous years, most consumers are broadly trusting and confident when purchasing products and services. Over half of consumers agree that businesses will do the right thing, and not try to mislead or cheat consumers (72% agree). That said consumers are increasingly discouraged about whether consumer legislation is sufficient to protect consumers from being misled or cheated by businesses.

    Consumers continue to show increased caution before buying.

    The proportion of consumers actively seeking out extra information before purchasing something has increased. Prior to purchase, 71% of consumers seek out extra information such as online reviews, recommendations from friends or reference checks always or most of the time.

    Read the full survey results and supporting infographic on the MBIE website

    New Zealand consumer surveys(external link)  — Ministry of Business, Innovation and Employment

  • Got kids? Go cordless!

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    Consumers shopping for new curtains or blinds should choose options that are cordless.

    Consumers shopping for new curtains or blinds should choose options that are cordless. That’s the recommendation from Simon Gallagher, The Ministry of Business Innovation & Employment’s (MBIE) National Manager Consumer Protection, especially in homes where small children are present.

    Six deaths of young children from corded window coverings have been reported in New Zealand by the Coroner’s Office over the period 2009 to 2019. Blinds and window shades with cords are dangerous because young children can get entangled and strangled by the operating or inner cords.

    The safest window coverings in homes with young children have no exposed pull cords, inner cords, or cords against the back of the fabric such as those found in Roman or Venetian blinds. These back cords can be just as dangerous and have been the cause of deaths.

    Order our Could Your Cords Kill? Flyer for more information.

    Could Your Cords Kill?(external link) – MBIE Resources

  • Your right to stop door knockers

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    Changes to legislation offer more protections for residents approached by door-to-door salespeople.

    The latest updates to the Fair Trading Act have come about to protect consumers against pushy, uninvited door-to-door sales people.

    Recent changes to the act will make it an offence for any seller to ignore a sticker, or other written or verbal direction not to enter your property.

    You now have the right to stop the salesperson from visiting without being invited by either telling them not to enter the property, or by asking them to leave when they are already there. This includes mobile traders (‘truck shops’) and anyone selling products or services door-to-door but excludes people visiting for other purposes (like requests for charitable donations) or to offers of goods and services under $100.

    These directions may be given using a sticker or sign, such as a ‘Do Not Knock’ sticker on your gate or front door which tells salespeople that they cannot enter your property. You can also tell a specific salesperson or business not to visit face-to-face, through an e-mail or over the phone. If you give direction to a specific salesperson or business, then they cannot return for two years.

    How to provide a direction to uninvited door to door sales people – Telemarketing and door-to-door sales

    What you can do

    Place a ‘Do Not Knock’ sticker on your letterbox, front door or any place where it’s visible to people entering the property.

    Print out a sticker here [PDF](external link)

    If you think a business has not met their obligations during an uninvited direct sale, you can report them to the Commerce Commission.

    Make a complaint(external link)  – Commerce Commission

    Find out more about the changes to the law Fair Trading Act on the Commerce Commission website.

    Changes to the Fair Trading Act(external link)  – Commerce Commission

  • Phishing makes up most scams reported to CERT NZ

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    How to protect your hard earned money from scammers who want it.

    In the middle of a busy day, Mike received an email from his bank. The bank had noticed a possible fraudulent transaction, sending $1,000 to an overseas account and if he wanted to cancel it, he needed to log in.

    Freaking out, Mike immediately clicked the link and logged into his bank account. The log in failed, Mike’s stomach dropped. He tried again, still no luck. Worried a hacker had locked him out of his account, he decided to check the banking app on his phone.

    Nothing. No transactions, no sign anyone had been in his account. Weird. An hour later Mike’s account was drained, the money sent overseas and his worst nightmare had come true.

    Sadly, Mike was one of the thousands of New Zealanders who fall for scams every year. In the first three months of this year, CERT NZ received 1,935 reports from people affected by scams. This type of scam is commonly referred to as phishing. These are the most prevalent, making up 1,370 of those reports.

    The reports have a silver lining though. Every report made to CERT NZ about scams helps the government cyber watchdog to help others to avoid the pitfalls and have peace of mind if they do get stung.

    CERT NZ director Rob Pope encourages anyone caught up in a scam to report it as soon as possible.

    “Scammers are indiscriminate in who they target,” Pope said, “and every report helps us know what threats are out there so we can protect others.”

    “We know it’s a stressful time when these sorts of incidents happen, and the scammers add extra pressure by preying on fear and urgency. But you need to report it as soon as possible so you can get help and stop others from getting affected.”

    Remember to pause, take a breath, and think before responding to unsolicited messages or phone calls. ‘Does this message look legitimate?’ Or if it’s a deal that’s too good to be true, maybe it isn’t true? Tech companies and banks won’t call you out of the blue and ask you to provide financial or login details. And if they do say you’ll call them back via the number on their website.

    What to do if you think you’ve been scammed

    1. Stop all contact with the scammer
    2. Do not make any more payments
    3. Contact the bank or service you sent money through
    4. Report the scam 

    Reporting puts you in touch with someone who can give advice specific to your situation. It also helps other people avoid similar scams.

    How to report a phishing scam

    • Report any suspicious phone number to your telco, then block them
    • If the scam came via a text message forward it for free to 7726

    Steps you can take that will give you peace of mind

    Doing those two things will go a long way to help protect from these scam types.

    Learn what types of scams to look out for, how to avoid them and how to take action if you are scammed:

    Scammed? Take action

  • Falling leaves much softer than falling rocks

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    With the leaves falling in Central Otago and Queenstown Lakes Districts, the autumn rockfall scaling programme at the Nevis Bluff, on SH6 between Cromwell and Queenstown, will get underway shortly, says NZ Transport Agency Waka Kotahi (NZTA).

    The rock scaling occurs every autumn and spring with abseilers, suspended on ropes, inspecting the rocky face and removing loosened rocks that are hazardous to highway users many metres below.

    Sensor installation on Arch Column, part of the Nevis Bluff, spring of 2024.

    Wayo Carson, one of the most experienced rock scalers working on the Nevis Bluff, doing an extensometer measurement in 2021 (An extensometer provides an accurate measuring tape in millimetres to 4 decimal places).

    “People should be ready for delays up to about ten minutes and allow some extra travel time for journeys between Cromwell and Queenstown,” says Peter Standring, NZTA Maintenance and Contract Manager in Central Otago.

    The work is scheduled to take place over three weeks from Monday, 5 May, through to Friday, 23 May, 8 am to 5 pm weekdays, subject to weather conditions.

    “We know these delays can be frustrating, but we’re asking people to be patient and to understand that they are necessary to ensure their safety, which is our number one concern,” says Mr Standring.

    Abseilers working over the rocky schist faces aim to release rock, loosened by the ongoing erosion, in a controlled way when there is no traffic on the highway.

    This work is part of NZTA’s ongoing monitoring and management programme for the Nevis Bluff, which is continuously monitoring movement and changes on the geologically complex bluff.

    The Nevis Bluff is about half-way between Cromwell and Queenstown – 25 minutes from Cromwell, 35 minutes from Queenstown.

    Work on the cycle trail, currently under construction, will be paused for a few days while the abseilers are overhead.

    NZTA thanks everyone for their patience and for taking care while this important safety work is completed leading into the busy winter period.

  • Piece of WWII history uncovered on Te Ara Tūtohu: SH3 Waitara to Bell Block

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    A piece of Taranaki’s Second World War history has recently been uncovered during work on Te Ara Tūtohu: SH3 Waitara to Bell Block.

    Two Home Guard rifle pits were found to the north of the intersection of State Highway 3 (SH3) and De Havilland Drive in Bell Block.

    It’s likely they were constructed between 1941 and 1942 as a defensive position to protect the Bell Block Aerodrome on Te Arei Road, which was being used as a Royal New Zealand Air Force training base, from a potential invasion by Japanese forces.

    The Home Guard was formed in 1940 in response to the potential threat posed by the Empire of Japan during the Second World War. Membership was initially voluntary but became compulsory from 1942 for men aged 35-50.

    Home Guard – Te Ara Encyclopedia of New Zealand(external link)

    “These are textbook Home Guard pits,” says project archaeologist Daniel McCurdy. “These are so textbook, that in fact one of them conforms exactly (within a few inches) to the standard set out for the Home Guard. However, instead of an optional drainage trench at the base, the men chose to place timbers instead, likely reclaimed from the local farm.”

    There have been a number of archaeological finds on Te Ara Tūtohu since physical works began in 2023. The project works closely with archaeologists and cultural monitors in these instances. Depending on what is found, the find may be removed or documented and left in place.

    “The area we are working in is historically significant. It’s important that whenever we come across a potential archaeological find in the course of our work that we take the time necessary to investigate,” says Te Ara Tūtohu project manager Calvin Rorke.

    “I know that I, and many of us working on Te Ara Tūtohu, have learnt a lot about the history of this area through our work on the project.”

    Te Ara Tūtohu: Waitara to Bell Block project

  • Night closures coming for State Highway 2 – Masterton to Carterton

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    Late April and early May will see maintenance works underway on State Highway 2 between Masterton and Carterton.

    Roxanne Hilliard, Wellington Alliance Manager, says contractors will complete a wide range of maintenance tasks.

    “They will be fixing safety barriers – we have four recent barrier strikes that need to be fixed. It is critical damaged barriers are fixed as they are instrumental in preventing head on collisions.

    “They will also be doing line marking and carrying out water cutting – this removes excess bitumen from the road surface, improves road grip, and makes it safer to drive on,” Ms Hilliard says.

    Ms Hilliard says the work requires road closures over five consecutive nights, and State Highway 2 will be closed to traffic in both directions.

    “We appreciate full closures do affect drivers. However, with winter approaching it is vital this section of the highway is in the best shape it can be for the winter months ahead.”

    The work will be underway from Sunday, 27 April to Thursday, 1 May. The highway will be closed to north and southbound traffic each night between 9 pm and 4 am (works conclude Friday, 2 May at 4 am).

    Ms Hilliard says local road detours will be available via Chester and Norfolk Road, and Cornwall Road and Hughes Line (see work and detour details below).

    “Because these are local roads, road users must drive to the conditions, obey the speed limit, and be patient if there is queued traffic. We want people to get to their destinations safely.”

    Drivers travelling through Wairarapa also need to be aware of other road works on State Highway 2 that will affect their journeys. This includes road rebuild work in Greytown and drainage works in Masterton.

    It is essential people plan ahead and allow extra time for their journeys.

    NZTA/Waka Kotahi and the Wellington Transport Alliance thank the public for their patience and cooperation while these essential state highway maintenance works are completed.

    Works schedule and detour routes

    • Sunday, 27 April to Thursday 1 May. 9 pm – 4 am
    • State Highway CLOSED in both directions between Chester and Norfolk Roads
    • Sunday and Monday nights (27 and 28 April):
      • Northbound traffic detour via Chester and Norfolk Roads
      • Southbound traffic detour via Cornwall Road and Hughes Line
    • Tuesday, Wednesday, and Thursday nights (29 April – 1 May):
      • All traffic must detour via Hughes Line and Cornwall Road.

    View larger night closures map [PDF, 365 KB]

    More information

  • Next steps for state highway speed reversals programme

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    Community consultation has concluded, results have been analysed, and decisions have been made on speed limits for 49 state highway corridors, with most locations set to return to their previous higher speed limits.

    On 29 January 2025, the Minister of Transport confirmed that 38 sections of state highway were subject to speed limit auto-reversal under the Setting of Speed Limits Rule 2024, with a further 49 sections open to community consultation to confirm whether there was public support to retain current lower speed limits. 

    Setting of Speed Limits Rule 2024

    NZ Transport Agency Waka Kotahi (NZTA) carried out six weeks of public consultation on these 49 sections of state highway between 30 January and 13 March, and the NZTA Board considered the consultation results earlier this month.

    Over 21,500 people had their say, and based on their feedback, 43 locations will return to their previous higher speed limits, with six remaining at their current lower speed limits.

    The six locations that demonstrated public acceptance, as required by the Setting of Speed Limits Rule 2024, to keep their current lower speed limit were: 

    • SH30 Rotorua South  
    • SH5 Waipā State Mill Road 
    • SH5 Waiotapu
    • SH3 Whanganui 
    • SH3 Palmerston Northeast to Whakarongo
    • SH94 Homer Tunnel to Milford Sound.  

    Local road users and communities in these six locations made their support for the current lower speed limits clear through consultation feedback:

    • More than 50 per cent of respondents asked for the current lower speed limits to be retained for each of these locations. NZTA can now confirm that these lower speed limits will remain in place.  
    • Public support levels for the other 43 sections of state highway did not reach a similar level of support, with less than 50 per cent of respondents wishing to retain lower speed limits. 
    • NZTA will now add these 43 locations to its wider list of speed limit reversals and will begin notifying local communities in each of the locations about upcoming signage changes.

    Implementation of the speed limit reversals will be rolled out in monthly tranches, with all reversals to be in effect by 1 July 2025, as required by the Setting of Speed Limits Rule 2024. 

    NZTA acknowledges there are a wide range of opinions on speed limits, and thanks everyone who took the time to share their views.  A summary of feedback received through the consultation process is available here:

    Consultation summary report – Speed reversals [PDF, 1.9 MB]

    This feedback will be valuable in shaping future speed reviews. This includes concerns voiced by local schools and marae. 

    NZTA will now work with those schools and iwi, hapū, and marae to see what other safety interventions, such as Variable Speed Limits (VSLs), can be applied under the Rule to help them keep vulnerable users safe. 

    VSLs are required by the Rule to be implemented outside all schools by 1 July 2026. 

    Work is continuing separately on consultation on 16 of the 38 sections of state highways subject to auto-reversal requirements under the Rule, but where local communities have given strong feedback that they want to keep lower speeds.  
     
    For consultation on these 16 sections of state highway, NZTA is required to follow different process under the Rule. This involves undertaking a full speed review, which includes looking at technical, safety, cost and economic data, alongside consultation feedback, before being able to confirm final speed limit outcomes.

    Consultation on these 16 sections of state highway is open for six weeks, between 2 April and 14 May, and the results of this phase of work will be known in June.  

    If the new speed reviews determine a lower speed should be confirmed, instead of the higher one set through the reversal process, this change will take place immediately after 1 July 2025.

    More information about the sections of state highway currently under consultation can be found on the NZTA website:  

    New consultation on urban connectors 

    More details on the sections of state highway reversing to their previous higher limits is also available on the NZTA website can be found here: 

    Speed reversals and consultation – transitional changes in 2024-25

    Notes to editors:  

    • The new Setting of Speed Limits Rule (the Rule) requires that a range of specified roads managed by NZTA and local council road controlling authorities (RCAs), where speed have been lowered since January 2020, must automatically reverse back to their previous higher speeds by 1 July 2025. 
    • While NZTA has published a list of 89 road locations on state highways that are required to reverse, the Rule also allowed for the agency to consult on some state highways in two of the five categories (rural connectors and inter-regional connectors), before confirming its final list for implementation. 
    • There are five categories of specified roads required to auto-reverse under the Section 11 Transitional provisions of the Rule. These categories are managed by both local government and NZTA. NZTA was the only road controlling authority (RCA) able to consult on retaining current lower speed limits on some state highways as part of these provisions in two of the five categories – rural connectors and interregionals.   
    • All RCAs must confirm their lists to reverse to the Director of Land Transport in May 2025, for uploading to the National Speed Limits Register (NSLR). Implementation is required to take place by 1 July 2025.   
    • An additional 16 locations included in NZTA’s list of specified roads are now going through full new speed reviews under different provisions of the rule. If the new speed reviews determine a lower speed should be confirmed instead of the higher one set through the reversal process, this change will take place immediately after 1 July 2025. The results of these speed reviews will be known in June 2025. 
  • The road ahead: Northland Corridor Sections 2 and 3 taking shape

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    NZ Transport Agency Waka Kotahi (NZTA) is progressing design investigations within the emerging preferred corridor for Section 2 and Section 3 of the Northland Corridor Roads of National Significance project announced by Transport Minister, Hon. Chris Bishop earlier today.

    The emerging preferred corridor for the 45km section between Te Hana and Port Marsden Highway (Section 2) and the 26km section between Port Marsden Highway and Whangārei (Section 3) allow further work to get underway to deliver benefits faster for Northland communities and businesses. 

    The individual sections within the emerging preferred corridor are: 

    Section 2: Te Hana to Port Marsden Highway  

    • Section 2A: A new route to the east of SH1 between Te Hana and Brynderwyn Hills​ 
    • Section 2B: A new route to the near east of SH1 at the Brynderwyn Hills​ 
    • Section 2C: A new route to the west of SH1 between Brynderwyn Hills and Port Marsden​ Highway 

    Section 3: Port Marsden Highway to Whangārei  

    • Section 3A: A new road near to SH1 between Port Marsden Highway and SH15 Loop Road
    • ​Section 3B: A widened existing SH1 corridor approaching urban Whangārei  

    NZTA Northland Corridor Programme Director, Derek Robertson, says NZTA is working at pace to deliver a safer, more resilient and more efficient road for Northland.

    “The Northland Corridor will address the critical resilience and safety issues facing the current road.”  

    Mr Robertson acknowledges that while this is a very exciting time for Northland, it’s an uncertain time for landowners in the emerging preferred corridor area. 

    “Now that we have identified the emerging preferred corridor, we will start contacting potentially impacted landowners who are within the area to let them know the next steps. Due to the size of the project, this will take time, but we are working hard to contact landowners as quickly as we can.  

    “The emerging preferred corridor is a larger area than will be required for the final route. Within the emerging preferred corridor there are still several different places the road may go.    

    “The next piece of work we do will be to refine this route further so we understand more about where the final road will go, and the land that may be required for it.  

    “We expect to narrow down the emerging preferred corridor to the preferred route for NZTA Board for endorsement in August/September this year. After that we will be able to confirm the preferred route and provide landowners with greater certainty about any impacts to their properties.” 

    Alongside this, NZTA is continuing work on Section 1 Ara Tūhono – Warkworth to Te Hana. The procurement process got underway last month and detailed design and construction for this section is expected to begin at the end of next year. A completion date for Ara Tūhono – Warkworth to Te Hana will be confirmed following procurement but is currently expected to be around 2034. 

    “The Northland Corridor will be a vital link between Northland and Auckland, unlocking economic growth and productivity, and allowing people and freight to move efficiently, quickly and safely across the region. It will bring the resilience Northland needs to thrive after years of significant road closures due to severe weather events,” Mr Robertson says.

    For more information about the Northland Corridor, please visit:

    Northland Corridor

  • Brynderwyn Hills recovery work proves its worth during Cyclone Tam

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    Temporary speed restrictions will remain in place at the site of a slip on State Highway 1 Brynderwyn Hills.

    The slip on State Highway 1 Brynderwyn Hills on Sunday (20 April 2025).

    NZ Transport Agency Waka Kotahi (NZTA) says the slip reduced traffic to a single lane for a short, 3-4 hour period on Sunday evening before the road was reinstated to 2 lanes with a temporary speed restriction still in place.

    SH1 Brynderwyn Hills suffered significant damage from severe weather events in early 2023, resulting in severe underslips and overslips. A range of recovery and enabling works were then carried out, finishing last year, to help the road better withstand future weather events.

    The work, which included soil nailing, mesh, drainage improvements and benching (levels cut into the hillside), reduces the likelihood of overslips by contributing to a more stable hillside.  The wider road shoulder also provides space to clear any slips with less disruption to traffic, in the event one does occur.

    Auckland and Northland Regional Manager Maintenance and Operations, Jacqui Hori-Hoult, says the slip highlighted the effectiveness of recent recovery works by minimising disruption to traffic.

    “Keeping this key route open during severe weather events, like Cyclone Tam, was exactly what the recently completed recovery work was designed for.

    “The benches caught falling trees and debris, preventing the majority of the slip from reaching the road, avoiding a full highway closure and ensuring we were able to maintain access for road users at all times across the busy Easter holiday weekend.”

    Crews will continue to monitor the slip and work to remove the trees and debris on the benches above the highway will take place on Thursday, ahead of the long weekend.

    Delays due to the temporary speed restrictions were minimal, even with an increase in traffic due to the holidays.

    “We appreciate everyone’s patience as our crews worked hard across the weekend to keep traffic moving safely and efficiently across the region.”

    Longer-term, a Brynderwyn Hills alternative will be part of the Te Hana to Port Marsden section of the Northland Corridor, made up of 3 Roads of National Significance (RoNS).

    For more information about the resilience work, please visit:

    SH1 Brynderwyn Hills | NZ Transport Agency Waka Kotahi

    For more information about the Northland Corridor, including Section 2 Te Hana to Port Marsden, which includes a Brynderwyn Hills alternative, please visit:

    Northland Corridor | NZ Transport Agency Waka Kotahi

    Soil and trees are caught on the benches above the state highway to stop them reaching the road.