List of products, businesses on Consumer NZ’s anti-awards

Source: Radio New Zealand

Among its winners were Pams plasters, which did not stick for as long as they needed to. 123RF

A lack of understanding from consumers and a lack of enforcement from regulators could be combining to give shoppers a raw deal, Consumer NZ says.

It has released the results of its latest “Yeah Nah” awards, which are designed to highlight consumer problems such as confusing messaging or products that don’t do the job they are meant to.

To be eligible, products had to either fail a legal standard, include hidden charges, make false claims, be an “absolute rip off” or have unclear messaging or design so that consumers were confused.

Pams plasters

Among its “winners” were Pams plasters, which did not stick for as long as they needed to.

“Alongside Pams, we trailed two basic plastic plasters from Elastoplast and Band-Aid.

“Each volunteer chose a place on their body, like their arm or leg, and stuck all three plasters there. Pams plasters just couldn’t hold on,” Consumer NZ chief executive Jon Duffy said.

Foodstuffs has been approached for comment.

HelloFresh

HelloFresh made the list due to hard making it for customers to unsubscribe. RNZ / Dan Satherley

HelloFresh was also given an anti-award for how hard it made it for customers to unsubscribe from the meal kit service.

“The fact that it took four separate confirmations of cancellation before the cancellation was actioned didn’t help – it’s a bit like being stuck in an escape room,” Duffy said.

He said research respondents said it felt like HelloFresh did everything it could to stop them cancelling and one person compared it to a bad relationship break-up.

“Signing up to the service is so easy. But cancelling is significantly harder, which makes HelloFresh’s online design all the more frustrating.”

HelloFresh did not respond to RNZ queries.

It told Consumer NZ that it had a new pause and cancellation process but Duffy said it was not an improvement.

He said it should be as easy to unsubscribe as it was to subscribe in the first place.

“Fair play, If I’m looking to unsubscribe from your service, maybe offer me a special deal to retain me… that’s potentially good business, but the layers upon layers of hurdles and web design that is designed to lead you away from actually what you want to do is quite something to behold with HelloFresh.”

He said there was no law that stopped a business putting someone in a “20-minute downward spiral” of trying to interact with it to unsubscribe.

“We’re arguing there needs to be an amendment to the Fair Trading Act to cover what are called dark patterns. So that’s manipulative web design that’s designed to do what you don’t want it to do, to do something that’s in the interest of the business to your detriment as a consumer.

“Other jurisdictions are beginning to introduce what are called prohibitions on unfair trading practices, which cover this.

“But at the moment our Fair Trading Act has a big gap in it where a business isn’t misleading you by making it difficult for you to unsubscribe. They’re not saying you can’t unsubscribe, they’re just making it virtually impossible for you to technically do it. Which is legally compliant at the moment, but we don’t think it should be.”

Harvey Norman

Consumer NZ also raised concerns about Harvey Norman’s pricing.

Consumer tracked 10 products online over a nine-week period and found that Harvey Norman promised a “great price”, “super deal”, “huge deal” or a “massive stock sellout” every week on most of the 10.

“If a business constantly sells a product at a special price, that ‘special’ becomes the usual selling price. A sale must be a genuine opportunity to save, for a limited time,” Duffy said.

“When something says it’s on sale – you need to be able to trust it really is. Harvey Norman makes that surprisingly difficult to do.”

He said when Consumer asked a Harvey Norman spokesperson about its pricing practices, the spokesperson said the company’s practices were consistent with the “industry approach to pricing and labelling decisions”.

“If that’s the case, we’re giving the ‘industry approach’ a ‘yeah, nah’, too,” Duffy said.

Barkers

Barkers was highlighted for its potentially misleading terms and conditions.

Duffy said Consumer reviewed 30 online returns policies and found Barkers had potentially broken the rules by implying some items could not be returned.

“Our spot check found that Barkers’ online returns policy wasn’t up to scratch. You have the right to return any product that doesn’t meet the guarantees under the Consumer Guarantees Act. It’s that simple.

“A returns policy can’t overrule the law, and we think Barkers risked misleading their customers by setting out a range of limitations that are at odds with the customer’s rights under the Consumer Guarantees Act.

“Our interaction with Barkers has been really good and they’ve certainly taken on board our feedback and are looking to urgently review their policies. So that’s a really beneficial side of us doing this process.”

Other shops had similar issues but not to the same extent, he said.

“They’re obviously concerned that people are buying clothes, perhaps wearing them out to a party and then trying to get a refund for them by claiming that they’re faulty. But actually you’re not covered by the Consumer Guarantees Act if you do that.

“If clothes don’t genuinely have a fault and you just change your mind, you’re not entitled to a refund or a replacement.

“So Barkers don’t need to sail close to the wind with the wording in their policies that say things like there’s a 30-day limit for returning clothes. There is no limit in the law for returning an item if it’s not fit for purpose or it’s broken, or has a fundamental fault with it, you have rights.”

Consumer NZ chief executive Jon Duffy. Jon Duffy

He said another issue that was seen was shops trying to ask people to pay to return items.

“The Consumer Guarantees Act says that it’s the retailer’s responsibility to manage returns.”

He said New Zealand consumers lacked an understanding of their rights and there was a lack of enforcement from regulations.

“I can remember in my 20s, there were quite active campaigns out of what used to be the Ministry of Consumer Affairs publishing set texts around refunds that stores would have on their counters.

“And we don’t see that level of activity anymore… consumer issues generally across government have been sidelined, I think, and particularly under the current government, they’re not a high priority.

“So the funding’s not there to do mass market campaigns and educate consumers.

“Secondly, we’re often dealing with multinationals here where they will write terms and conditions for their bigger markets and New Zealand just becomes a tack-on.

“There might be a lawyer sitting in Los Angeles trying to write a returns policy that complies with New Zealand law, and they might not get everything right because they’re not specialists in the jurisdiction.”

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Te Pāti Māori MPs’ expulsions questioned by law expert, former co-leader

Source: Radio New Zealand

'Rogue' Te Pāti Māori MPs Ferris and Kapa-Kingi expelled from party

Te Pāti Māori’s National Council has decided to expel Mariameno Kapa-Kingi and Tākuta Ferris. RNZ/Liam K. Swiggs

A former co-leader of Te Pāti Māori has expressed his sadness and disappointment at the expulsion of two of its MPs.

Te Pāti Māori’s National Council has decided to expel Mariameno Kapa-Kingi and Tākuta Ferris, a decision both MPs said was “unconstitutional”.

The MPs have vowed to challenge the decision, which one electoral law expert said would hinge on whether the party appropriately followed its constitution, particularly its dispute resolution processes.

Representatives from Kapa-Kingi’s electorate Te Tai Tokerau were excluded from voting, following a resolution to ‘reset’ the electorate executive last month.

The electorate executive in Te Tai Tonga, Ferris’ electorate, abstained. Ferris’ social media post claimed the Hauraki-Waikato electorate also abstained.

Te Pāti Māori co-leader Debbie Ngarewa-Packer said that still meant the decision was “without opposition”.

Former co-leader Te Ururoa Flavell said three electorates out of six voting for expulsion was “not consensus”, and he was saddened and disappointed by the outcome.

“There was an element of hope, that the parties would come together and work things out, especially since our constitution talks about decision-making being by consensus, where you work away and try to get to middle ground.”

Te Ururoa Flavell, Co-Leader of the Maori Party in his office at Bowen House in the lead up to the 2017 election.

Former Te Pāti Māori co-leader Te Ururoa Flavell. RNZ / Rebekah Parsons-King

Flavell said members would expect to see “both sides of the story” first, and for the party to follow a “fair, open, and transparent” process.

“It must have been building for some time. And the downside is it’s so complicated, involving issues of leadership, issues of who said this and who said that, issues of who did this and who did that,” he said.

“And we haven’t necessarily got both sides of the story on the table, and the whole issue investigated to at least determine ‘OK, what have we got here?’ The rhetoric has very much been from one side of the story, and that’s disappointing because you sort of think in the spirit of a fair process and transparency, that all parties get a shot to put their case. That should have, could have, happened at the AGM.”

Flavell said at a time when Māori were facing big issues and looking for someone to challenge and offer alternatives to what the government was doing, the battle had “overshadowed” things, and the negative reaction made him worry about the next election.

“Everything I’ve seen or heard, either social media or personally to myself, has been really negative about what’s going on. And people just want to say come on, come together, show some example, work together, and let’s focus on the big issues that our people face right now.”

Ngāti Kahungunu chair Bayden Barber, who as representative of the National Iwi Chairs Forum had sought to get both factions to a hui this week, said Te Pāti Māori was entitled to go down the path it did under its constitution, but maintained there was still merit in meeting face-to-face.

“What we’ve been hoping and trying to broker between the groups is that hui under our tikanga, on our marae, would be the ideal. It’s not the solution, but it’s a pathway towards reconciliation. So yeah, so this has put a different slant on the context, totally,” he told Midday Report.

Ngāti Kahungunu chair Bayden Barber

Ngāti Kahungunu chair Bayden Barber. RNZ / Kate Green

What does the party’s constitution say?

Ferris and Kapa-Kingi have rejected the decision, with both saying it was “unconstitutional”.

Kapa-Kingi has vowed to appeal the decision “in all respects,” while according to The Post Ferris was engaging legal counsel.

While the co-leaders said the resolution took effect on Monday, Te Pāti Māori’s consitution allowed a member whose membership has been cancelled to appeal the decision at the next national hui.

That hui is set down for 7 December.

University of Otago law professor Andrew Geddis said such an appeal would hinge on whether the party appropriately followed its constitution in expelling the MPs.

The constitution contains a section on dispute resolution, as well as a clause to cancel membership if the council believed that member had ceased to accept or abide by the constitution.

Geddis said a challenge could come if the MPs did not believe the disputes resolution process was properly used.

“They’ll be saying, well, if you had a dispute with us or thought we were acting improperly, you should have used the disputes resolution process to bring the dispute in front of our electorate committee, and then take it further if need be, and so on, rather than jumping straight to I guess you would call the nuclear option, just kicking us out with no process at all, using this general power to remove membership,” Geddis said.

Professor Andrew Geddis

University of Otago law professor Andrew Geddis. RNZ / Cole Eastham-Farrelly

The co-leaders have not publicly said what the breaches of the constitution were that merited Kapa-Kingi or Ferris’ expulsions, only that the constitution had standards of duty, budgetary responsibility, and behaviour, and that the breaches were “serious”.

Te Pāti Māori co-leader Rawiri Waititi had “absolute confidence” the party had followed its constitution, and insisted every attempt was made to resolve the disputes before the National Council turned to expulsion.

“We have had many a conversation one-on-one, two-on-one, group MP huihuis, we have had interventions, we have had many, many hui to try and get to the bottom of this, and we have come short of a resolution and we have tried our best,” he said.

“When tikanga hasn’t been able to do that, then we turn to the kaua.”

Te Pāti Māori co-leader Rawiri Waititi speaks to media on 10 November 2025 after announcing two party members have been expelled from the party.

Te Pāti Māori co-leader Rawiri Waititi. RNZ / Samuel Rillstone

Waiariki missed out?

Questions have also been raised about consultation in the lead up to the National Council hui.

RNZ has seen emails sent to Te Pāti Māori Waiariki electorate members on Wednesday 5 November, alerting them to a meeting on the afternoon of Sunday 9 November, ahead of the National Council that evening.

“In preparation for this National Council hui, we are wanting to meet with our Waiariki electorate to hui in person,” it read.

“We understand the short notice and apologise.

“We hope to see you there.”

Another email seen by RNZ stated it was cancelled because Rawiri Waititi was “unavailable” to attend.

On Friday 7 November, a follow-up notice was sent out cancelling the Sunday afternoon meeting.

“It has been great to have been able to connect with some of our branches this week!” it read, before stating the scheduled in-person hui was cancelled.

“We apologise for any invonvenience in cancelling this hui.”

On Monday morning, an email went out ahead of the 10am announcement, detailing the decision to remove Ferris and Kapa-Kingi from the party.

“Last night the National Council unanimously decided that Takuta Ferris and Mariameno Kapa Kingi were in breach of the Constitution and therefore decided that the appropriate action is the immediate removal of their memberships from Te Pāti Māori.”

It mentioned meeting with all Waiariki branches, despite the in-person hui being cancelled.

“After meeting with all of the Waiariki branches, we wanted to thank you all for the courageous conversations and the unanimous decision to enable our Waiariki Executive to represent Waiariki at the National Council hui held on Sunday, 9th of November.”

RNZ understands members are frustrated at missing out on an opportunity to discuss the decisions.

A Te Pāti Māori spokesperson told RNZ all electorate matters were managed by their respective electorate executives.

“In Waiariki, all branches were consulted prior to the National Council hui.

“The proposed in-person hui was cancelled once branches confirmed they would not be attending, as their positions were already clear and formally communicated.

Te Pati Maori stand up - Debbie Ngarewa-Packer & Rawiri Waititi

Te Pāti Māori co-leaders Debbie Ngarewa-Packer and Rawiri Waititi speak to media after announcing two party members have been expelled from the party. RNZ/Samuel Rillstone

Will the MPs be waka-jumped out?

The next step is for Te Pāti Māori to inform the Speaker that Kapa-Kingi and Ferris are no longer Te Pāti Māori MPs.

The Speaker then tells the House that the MPs are now regarded as independent members.

That then gives the party an opportunity to use the party-hopping, or waka-jumping, legislation to remove them from Parliament entirely.

That would require the party leaders writing to the Speaker of their belief the MPs were disrupting the proportionality of Parliament.

The legislation requires a party to use all of its internal processes first, with Te Pāti Māori’s constitution allowing for an appeal at the national hui.

Rawiri Waititi said using the legislation had not been a consideration at this stage, and any consideration would be for the National Council.

Since the law was re-introduced in 2018, it has been used once, with the Green Party deciding to expel Darleen Tana in 2024.

Geddis said the Greens had used a process that went above and beyond their own constitution in ousting Tana.

“The Greens actually gave Darleen Tana more natural justice, more of a chance to be heard than the constitution actually required of them. In this case, Te Pāti Māori seems to have used the quickest, neatest, cleanest way to get rid of these MPs.”

RNZ/Reece Baker

Former Green MP Darleen Tana. RNZ / REECE BAKER

In Tana’s case, she had already resigned from the party, while Kapa-Kingi and Ferris have been expelled strongly indicating they want to remain in Te Pāti Māori.

“Here, you’ve got a party that has kicked MPs out, and it’s the party’s action that is going to distort Parliament’s proportionality. And so one of the questions is going to be can you use the party-hopping law against an MP that you have kicked out, thereby distorting proportionality, or do you have to point to something that that MP did that caused you to kick them out and therefore cause the action?” Geddis said.

Who will Labour work with?

Rawiri Waititi said Te Pāti Māori had begun “serious and constructive” conversations with Labour and the Greens.

But Labour leader Chris Hipkins denied that was the case, saying there had been no meetings since September’s Tāmaki Makaurau by-election.

bridge

Labour leader Chris Hipkins. RNZ / Mark Papalii

While there had been the occasional chat from time to time, including a courtesy call about the expulsion, Hipkins said there had been nothing on any future partnership or any governing arrangement, and re-iterated his stance that Te Pāti Māori needed to sort through its internal issues first.

“I’d like to see Te Pāti Māori, focused on representing the people who voted for them, showing up in Parliament, constructively participating in debates, coming up with some new ideas. I think those are all things that are opportunities available to them.”

Hipkins indicated he would not meet with Kapa-Kingi or Ferris either, especially if they were challenging the decision to expel them from the party.

“That’s something I’m not getting involved in in any way.”

The Prime Minister called Te Pāti Māori a “joke” and also ruled out working with Kapa-Kingi or Ferris.

“To me, it’s just a sheer soap opera. I don’t want to work with them, I won’t be working with the independents, I won’t be working with Te Pāti Māori, I’m pretty clear about that.”

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‘We’re desperately due’: Trainer Cran Dalgety hopes for first win at Trotting Cup

Source: Radio New Zealand

Cran and Carter Dalgety. SUPPLIED

The veteran trainer of a New Zealand Cup front-runner says a maiden win following a string of podium results would serve as a long-awaited milestone.

Republican Party, trained by Canterbury’s Cran and Chrissie Dalgety, remained the leading homegrown contender for Tuesday’s 122nd running of the New Zealand Trotting Cup at Christchurch’s Addington Raceway.

After more than 30 years, Cran Dalgety’s run at the marquee harness racing event had been marked by a string of near things.

The West Melton trainer has finished with two second places and three thirds in previous cups.

The main prize had however continued to elude him.

“I’d like to think I’ve done my apprenticeship. I’ve been trying to win this race for 34 years,” he said.

“We’ve had 18 shots at it. A lot of seconds and thirds, but second is first beaten so it doesn’t count.

“We’re desperately due.”

Other notable results include a third place for Christen Me in 2013, an historic year in which the Graham and Paul Court-trained Terror to Love triumphed in becoming only the third horse to win the Cup for a third time.

Dalgety’s Bettor’s Strike also had to settle for a second place finish in 2009.

An integral part of the family’s hopes was 22-year-old son Carter who would be driving Republican.

The talented driver had made a gradual rise up the ranks, turning heads by securing the Junior Drivers Premiership which capped a red letter year.

“He’s making more positive results than the negative ones. It’s exciting to have him associated with the horse,” Dalgety said.

“If something really good happened and he got victory it would be quite a buzzy day.”

The Republican Party team was buoyed by a good run of recent form courtesy of three straight wins over the past month.

“Like all sport, you prepare and you try your best, and then come the day, you hope for the best,” Dalgety said.

“Everything’s fallen into place and we go in with a bit of confidence.”

New Zealand Cup day was one of the big events on the Canterbury social calendar and the Cup, with a purse of $1 million, was also one of the country’s pinnacle racing events.

“The mana that comes with this particular race is hard to explain. Everyone who can relate to racing, can remember who won the last New Zealand Cup,” Dalgety said.

Last year, Republican Party finished third at Addington, behind Don’t Stop Dreaming and Swayzee, the latter clinching a second straight NZ Trotting Cup.

They will, however, have to overcome the bookies hot pick from across the Tasman.

Leap To Fame, trained and driven by Queensland’s Grant Dixon, sat at $1.60 at the TAB on Monday to win the Cup.

Dalgety was excited by the challenge that laid ahead.

“I’m not an emotional person, but it would test the emotions if it did happen.”

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Darfuri diaspora – grief and hope from afar

Source: Radio New Zealand

Displaced Sudanese who fled El-Fasher after the city fell to the Rapid Support Forces (RSF), arrive in the town of Tawila in war-torn Sudan’s western Darfur region on 28 October, 2025. AFP

Kadambari Raghukumar produces and presents Here Now, RNZ’s weekly series on people from various global backgrounds living in Aotearoa. Her work in media has taken her from Kenya, to Sudan and across Asia.

Since April 2023, Sudan has been gripped by a brutal civil war between the Sudanese Armed Forces and the paramilitary group, the Rapid Support Forces (RSF).

What began as a power struggle between two generals has devolved into a horrific humanitarian crisis.

More than 40,000 people have been killed and nearly 12 million people have been displaced.

In 2019 I spent time in Khartoum just days after President Omar Al Bashir’s 30 year authoritarian regime ended, and before the transitional government was put in place.

I distinctly recall a sense of optimism on the streets during the revolution and people saying how it felt like a “freedom festival”.

How did such a hopeful time, seemingly the start of a transition to democracy, turn into the unimaginable violence we are seeing now?

In this week’s episode of RNZ’s Here Now podcast, I speak to Darfuri Aucklanders Fathima Sanussi, Izzadine Abdallah, Hassaballah Hamid and Kaltam Hassan.

Hassaballah Hamid came to New Zealand a year ago through the UN refugee pathway. He’s from Darfur, where in the past few weeks, death and destruction is everywhere.

On Oct 26, the RSF took over Al-Fasher, the last major city of Darfur held by the Sudanese army.

The RSF have killed nearly 2000 people there, while tens of thousands are still stranded the city as the militia seize more territory from the army in the south-west and center.

“This is now beyond tribalism, this is a proxy war on Sudan,” Hamid said.

(L to R) Kaltam Hassan, Fathima Sanussi and Izzadine Abdallah. Supplied

The United Arab Emirates (UAE) is widely accused of providing military support to the RSF, but UAE officials deny the allegations despite evidence presented in UN reports and international media investigations.

Famine has gripped the region, a once fertile part of the country known for growing food and pasture lands. While hospitals and schools have been destroyed across the Darfur region.

Over the weekend, Fathima Sanussi, an activist and former refugee from Sudan, organised a solidarity rally in Auckland, calling for an end to the violence.

“I’m from Darfur, it’s more of a reason why this work is so important to me,” she said.

“Right now, with everything that’s happening and being away from home, it allows us to kind of understand the functionality of the way the world works.

“My parents were forcibly displaced. More than ever now, as a Sudanese person and someone that’s particularly from Darfur, I want to be able to go back home one day.”

Darfur is a complex and diverse region where the Fur people, the Masalit and Arab Sudanese have lived for centuries – some semi-nomadic, pastoral communities, others, indigenous to those lands.

Ethnic tensions between what are called Arab and non-Arab groups have simmered for decades in these parts.

Kaltam Hassan and her son Izzadine are Masalit, from Al Genina in Darfur. It’s a region that is familiar with conflict.

In 2003, the Darfur Civil War brought extensive violence to the people of Al Genina, many of whom fled.

Sudan’s vast natural reserves – gold, copper, iron ore, while not the only reason, are said to be one of the major reasons this war has been prolonged and attracted support from external players.

Sudan is Africa’s 3rd largest gold producer and has reserves of iron, uranium ad copper across the country, particularly Darfur and Kordofan.

Fathima said: “It’s not fair that our people have to bear the burden of it all, meanwhile feeding the rest of the world and giving the world luxury goods at the expense of their death.

“The violence in Darfur is a modern-day colonial project. And I think once we start reframing the language of how we start speaking about Sudan is when we’re going to see effective conflict resolution.”

Kaltam Hassan recalls a peaceful childhood and past life in the region, until ethnic tensions spilled over and the Janjaweed militia (from whom the RSF were formed) unleashed violence.

But like others, she also sees external support to the RSF amplifiying the scale of this current conflict.

“What happened in the past, it’s already happened,” Kaltam said.

“But once those people stop funding the RSF, the Janjaweed, then we can figure out how to stop the fighting. But with other people from outside us funding them, giving them more power, it doesn’t matter how much our people are fighting, the problem won’t stop because it’s not just our problem anymore.”

Sudanese across the diaspora wait and watch for the viciousness of this war to end, continuing to wish for a return to how things used to be.

“People in Darfur are agricultural people. If the war stops, all the people even in the refugee camps, they will all go back to Darfur because there’s nowhere like home and they will start growing again.

“And that’s the one thing I want to see, our people going back home and building what’s already been broken down, growing our own food and just living the life that we used to live before all this started” Kaltam said.

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Being bilingual delays ageing, but being multilingual is even better – study

Source: Radio New Zealand

The more languages people know, the slower their brains age, a new study reveals. RNZ

An international study of more than 80,000 adults shows the more languages people know, the slower their brains age.

The analysis of 51 to 90-year-olds from 27 European countries – published in Nature Aging – found the brains of those who only spoke one language were twice as likely to age faster.

Those who were multilingual were on average about half as likely to experience accelerated ageing, the authors said.

The researchers also found that speaking multiple languages delayed ageing and the more languages spoken, the greater the effect.

They said the results suggest that promoting multilingualism could support healthy ageing strategies.

Dementia researcher and lecturer in psychological medicine at University of Auckland, Dr Etu Ma’u, said the study confirmed what had long been suspected – that being bi- or multi-lingual keeps the brain active and stimulated, which is beneficial for brain health.

Dementia researcher and lecturer in psychological medicine at University of Auckland, Dr Etu Ma’u. Supplied/Pasifika Medical Association

He said the brain shrunk about 5 percent every year from the age of 40.

Ma’u e said the brain’s ageing was a natural process and a balance between incremental damage sustained over a lifetime and things that protect “cognitive reserve” (the brain’s ability to keep functioning despite such changes).

“We’ve known for a while that anything that stimulates our brain is going to be good for cognitive reserve.

“[This] study by Amoruso and colleagues demonstrates that the ability to speak more than one language improves cognitive reserve by slowing brain ageing, and the benefits increase with the number of languages spoken.”

Ma’u said the “massive study” with some “really cool modelling” showed the more languages spoken, the younger the brain.

“If you speak more than one language your brain age, or the health of your brain, is coming in at a couple of years younger than what your chronological age is – a younger brain means a healthier brain, effectively.

“If you just spoke your mother-tongue, you had a higher brain age compared to people who spoke two languages, but they’ve shown that people who spoke three languages, probably had even more of an impact.”

He said dementia was the result of cumulative and incremental damage over the course of someone’s life, as was building cognitive reserve and resilience.

Therefore, guarding against such age-related diseases was something to think about earlier rather than later, he said, and not just on an individual basis, but at an environmental level.

“We need to think about brain health from infancy all the way through. So clearly learning a second language as a child at school or in your community is good, because it keeps your brain active and stimulated.

“It’s never too early and it’s never too late to learn a new language to challenge your brain.”

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November health strike grows to 16,700

Source: Radio New Zealand

The strike is set for Friday 28 November. RNZ/Samuel Rillstone

Another 5200 health workers will walk off the job at the end of the month, the public sector union says, bringing the total number on strike to about 16,700.

The Public Service Association said more than 3500 mental health nurses and assistants and public health nurses, plus 1700 policy, advisory, knowledge and specialist workers (PAKS) – who provide vital support for health care – have voted to strike on Friday 28 November.

The strike was to support claims for safe staffing and a pay rise that kept pace with the cost of living, national secretary for the Public Service Association Te Pūkenga Here Tikanga Mahi, Fleur Fitzsimons said.

The PSA said these members would join 11,500 allied health workers, including physiotherapists, social workers and technicians, who have also voted to strike on 28 November, after mediation failed.

Fleur Fitzsimons. RNZ / Samuel Rillstone

“These health workers are reluctantly taking strike action. They care deeply about their patients and their work and will ensure life preserving services continue. But they feel they have no choice when their concerns are not responded to,” Fitzsimons said.

“The pay offers for the three collectives still doesn’t keep pace with inflation – they are effectively a pay cut. Meanwhile, there are simply not enough health workers to provide the level of care New Zealanders need.”

Mental health nurses and assistants and public health nurses would have another round of mediation on Friday 14 November, and the PAKS collective on Tuesday 25 November.

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Fires crews start ‘grunt work’ at Tongariro park

Source: Radio New Zealand

Favourable conditions on Monday meant the fire appeared to be extinguished. Fire and Emergency NZ

Fire and Emergency crews in Tongariro National Park will be back at the scene of wildfires, hoping for more rain to keep hotspots damp.

Favourable conditions on Monday meant the fire appeared to be extinguished.

Thermal imaging drones were expected to be used overnight to check for hotspots after fires that had turned more than 2800 hectares of land to ash.

MetService forecasts rain clearing in region from early Tuesday morning and then fine, aside from isolated showers.

Incident Controller Nigel Dravitzki told Checkpoint the favourable conditions had helped reduce the fire, but there was still a lot of work to be done.

“Visibility it looks out, but we are doing thermal imaging and drones over it tonight to see if we can pick up any activity or hots spots we can’t see.”

He said this type of fire would require walking the perimeter edge and digging up hot spots to confirm there was no fire activity.

“It is tough grunt work,” he said.

Next steps were working on how to manage the situation going forward, he said.

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– Published by EveningReport.nz and AsiaPacificReport.nz, see: MIL OSI in partnership with Radio New Zealand

Short staffing directly led to man’s death from fall in Taranaki Base Hospital ED, coroner rules

Source: Radio New Zealand

A coroner says the risk of catastrophic events happening at Taranaki Base Hospital’s Emergency Department remains high. Google Maps

A coroner has warned that five years after the death of a “sociable” and “straight-talking” former publican at Taranaki Base Hospital’s Emergency Department, the risk of catastrophic events happening there remains high.

Hāwera man Leonard Collett died following a fall at the ED in July 2020, aged 78, after being admitted with shortnesss of breath.

An inquest was held into his death in September.

Coroner Ian Telford found the primary cause of death was bleeding from injuries caused by the fall, which ultimately led to terminal cardiac arrest.

He said Collett’s fall was both “foreseeable and preventable” and shortcomings in the nursing care provided in the ED – which was 15 full-time staff short and five patients over capacity at the time – directly contributed to his fall

There was evidence that significant changes had not been made and the risk of another ‘catastrophic event’ occurring remained high.

In a statement provided to the inquest and reproduced in full in the Coroner’s finding, Collett’s wife, Vicky, said “everyone knew Leonard as ‘Lenny’ or ‘Len’ and that she called him Len”.

The couple, who were married 39 years and had a blended family with four children, got into the pub business in New Plymouth 1976.

“We started at the Breakwater Tavern and had a real mix of patrons including all the ‘wharfies’. Len was well liked and respected by everyone. Len had a great sense of humour and a real way with words.

“He was sociable but a straight talker as well. He treated everyone the same regardless of their background. I remember that in our first week there Len had to jump the bar seven times to sort things out! It wasn’t unusual to have the bar full by 11 each morning.”

The couple took over the Ngāmotu Tavern in New Plymouth and Rahotu Tavern before retiring from the pub business about 20 years ago.

Collett was then employed at Works Infrastructure and the Manaia waste management centre, before retiring aged 67 due to health problems.

On the afternoon of 16 July 2020, Collett was referred to Hāwera Hospital by his GP Dr R Bruce, who arranged for an ambulance.

Collett had become increasingly short of breath over the preceding two weeks and had low haemoglobin.

Ambulance staff decided instead to take him to Taranaki Base Hospital ED and he arrived at about 5.30pm, was triaged and taken to a bed space.

At around 10.10pm, while waiting to be transferred to the ward, Collett was seen struggling to get back to bed after visiting the toilet (unassisted).

A nurse went to get him a wheelchair. However, he was then seen sitting on the end of the bed.

Around a minute later, a loud noise was heard, and Collett was found on the floor. It was immediately assessed that he was in a critical condition.

Emergency treatment, then resuscitation, was started immediately.

Unfortunately, despite extensive efforts, he could not be revived, and one of the attending doctors formally verified Collett’s death.

An internal inquiry into Collett’s death found that the fall was preventable, the falls assessment protocol was not followed, and a falls risk assessment was not completed.

At the time, the Emergency Department was five patients “over capacity”.

A review recommended a falls risk assessment on all patients be undertaken within two hours in the ED and six hours in wards, as per the updated policy.

An audit was to be completed within six months – to show at least 90 percent compliance – while a “falls icon” was also to be used on the department’s whiteboard to improve awareness of potential falls risk to patients.

In his findings, Coroner Telford noted that a falls risk assessment had not been implemented by February 2024 and there was no evidence of a further audit being done within the six month timeframe.

After considering the evidence of an expert witness on nursing practice and the prevention of falls, the coroner found the nursing assessment of falls risk was either inadequate or entirely absent, and there was a failure to implement appropriate interventions and monitoring to safeguard someone as vulnerable as Collett.

Coroner Telford said oral evidence given at the inquest provided some assurance that improvements to nursing processes were underway and continued to be developed.

“However, it was evident that such changes will have only limited impact unless and until the broader systemic issues are also addressed.

“Put simply, if this Emergency Department continues to operate without adequate staffing and an appropriate skill mix to safely care for and monitor patients, the risk of another catastrophic event occurring remains high.

“At the very least, it is hoped that Len’s case puts a face to the consequences of consciously deciding to operate an ED with 15 fewer full-time staff than it has been assessed as requiring.”

Coroner Telford said Collett’s death, and the trauma surrounding it, continued to be deeply felt by his wife, family, and all who knew and loved him.

“HNZ Taranaki has advised me that those involved in this incident were significantly affected. I accept this without hesitation and recognise that, in the context of the ongoing under-resourcing described [in evidence], some staff members may be left questioning their role and future within a healthcare system that is in such urgent need of their dedication and expertise.”

Coroner Telford said although resourcing issues were well known, a copy of his findings would be provided to the Ministry of Health and Health New Zealand and likewise to the Nursing Council and the New Zealand Nurses Organisation.

He made a raft of recommendations including:

  • That ED’s nursing admission documentation have its Falls Risk Assessment section revised to align with expert evidence and literature in a way that leads to the clear identification of risk status.
  • Its Fall Prevention Actions Taken section be revised and simplified to reflect the recording of nursing actions should be individualised, clear, easily read, and identifiable. This section should also record that risks and actions have been communicated to the patient and family.
  • Adapt the admissions documentation and departmental policy to require nurses to routinely assess falls risk at triage or at the same time as their primary assessment when patients are received into the treatment area.
  • Revise current policy and provide educational opportunities for all staff to foster a culture in which falls risks are communicated to patients, family and amongst staff members using direct, focussed, and targeted language.

Heath NZ Taranaki has welcomed the recommendations and intends to incorporate them.

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– Published by EveningReport.nz and AsiaPacificReport.nz, see: MIL OSI in partnership with Radio New Zealand

SAS forces used in search for fugitive father Tom Phillips, military confirms

Source: Radio New Zealand

One of the campsites Tom Phillips lived in with his children. RNZ / Supplied / Police

The military has confirmed members of its elite special forces were used to search for fugitive father Tom Phillips and his children.

Phillps was shot by police on 8 September – four years after he disappeared with the family in December 2021.

The defence force has confirmed members of the SAS were involved in the search for Phillips and his children on three occasions.

It said the service usually operated overseas, but in this case it was cleared to help Police.

The Herald reported that up to four SAS members – including expert trackers – helped police search for the family in remote Waikato bush in 2024 and 2025.

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– Published by EveningReport.nz and AsiaPacificReport.nz, see: MIL OSI in partnership with Radio New Zealand

National ticketing system on public transport rolls out in Christchurch

Source: Radio New Zealand

Te first stage of the $1.4 billion National Ticketing Solution’s latest iteration, known as Motu Move, has been launched in Christchurch. RNZ / Nate McKinnon

When the New Zealand Transport Agency signed off on an integrated national ticketing system in 2009, John Key was prime minister, Avatar ruled at the box office and a pound of butter cost about $3.60.

After more than 16 years, the first stage of the $1.4 billion National Ticketing Solution’s (NTS) latest iteration, known as Motu Move, was launched on Monday in Christchurch, rolling out contactless payment options on bus and ferry services across Greater Christchurch.

The option to pay with contactless debit or credit cards and digital payments like Apple Pay and Google Pay on phones or smart watches on buses and ferries will work on three hundred buses across Christchurch, Waimakariri and Selwyn, but only for those paying full fare.

A system to enable concession holders to pay less and the Motu Move cards themselves have been relegated to later stages.

RNZ / Nate McKinnon

The programme, a partnership between the NZTA, Auckland Transport and a dozen regional and city councils – will be rolled out in Wellington next, and it’s hoped the whole country (except for Marlborough and the West Coast) will be part of the long awaited integrated system by the end of 2027.

Following repeated delays and a critical independent review earlier in the year, the planned launch in Timaru and Temuka was scrapped in favour of a phased approach, which saw the launch relocated to Christchurch.

It was also downsized to just the first phase, contactless payment, after delays to “some of the more complex system components” saw the rollout changed to “a phased approach”, according to NZTA.

Transport Minister Chris Bishop. RNZ / Nick Monro

The NTS was slated to be launched in South Canterbury in 2024, but by the middle of this year, Transport Minister Chris Bishop weighed in, saying the project was facing technology, delivery and governance issues and was “not on track”.

Bishop said nothing was “off the table”, as consultants conducted an independent review of the project.

Councils in Auckland and Wellington raised concerns, and some councillors publicly mused about pulling out of the scheme.

The wide-ranging – though heavily redacted – review was released in September.

It raised concerns about the capacity of the US multinational transport and defence contractor delivering the system, Cubic Corporation, and stated the company “must commit additional global expertise dedicated to the programme”.

The review found deficiencies in a number of areas including poor communication, “optimism bias” from some senior programme leaders, limited public transport and ticketing knowledge, slow decision making, the “urgent need” to support legacy fare collection systems, pressure on budgets and the “very high likelihood of further significant delays”.

In the meantime, a pilot of contactless payment options on Christchurch’s Airport to City bus – which began in December 2024 – saw more than a third of adult passengers using the debit or credit card option.

Canterbury Regional Council chair Dr Deon Swiggs. RNZ / Nate McKinnon

Canterbury Regional Council chair Dr Deon Swiggs said the launch had been a long time coming.

“We are proud Canterbury has taken a lead role in this nationally significant evolution of a payment system in New Zealand.

“Our region has a history of contributing nationally to public transport innovation and we are pleased to be trusted with the first step of the national ticketing system.”

Swiggs said more than 500 people had already taken advantage of the new payment system by the time he addressed the launch at 1pm.

Previously, using cash to pay instead of a Metrocard incurred an extra dollar charge.

The project had seen the regional council work closely with central government, Cubic, bus and ferry operators and other regional councils.

Swiggs acknowledged the complex programme of work hadn’t been “always easy”, but said strong relationships and customer focus had got the launch over the line.

“We wanted to get the base functionality right – because we’ve been saying this is coming, this is coming, this is coming – so with the vendor, we’ve said let’s get the base functionality right, get people used to tapping on, the new system – you’ve got the dual system at the moment – get people used to interacting with it.”

Concession holders will have to continue to use their Metrocards until the next phase of the project is rolled out.

Card readers allowing users to ‘tag off’ will be introduced in later stages, as will a physical Motu Move card.

The card would allow those who cannot or will not use bank cards or digital payments to continue to load money onto a card once the Metrocards are defunct, NZTA chief customer and services officer Sarina Pratley said.

“We want to make sure public transport is accessible to everybody – there are unbanked people… also students who may not have a bank card and also people who just prefer not to [use a debit or credit card].”

New Zealand would be the third country with a national ticketing system, along with the Netherlands and Singapore, Pratley said.

It was hoped making payment easier would encourage more use of public transport, and provide councils with “better data” on public transport use, the regional council said in a statement.

Cubic has previously declined to answer questions from RNZ on what data it would collect after concerns were raised by privacy advocates in the United States about the collection and use of data gathered by the company.

Peace organisations called on the government to cancel the deal when it was announced in 2022.

The group’s criticised the use of tax dollars to a company whose defence arm, Cubic Surveillance and Reconnaissance, developed intelligence systems for US Special Operations drones.

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– Published by EveningReport.nz and AsiaPacificReport.nz, see: MIL OSI in partnership with Radio New Zealand