Sky TV customers encouraged to cancel or get refunds if not notified properly of contract changes

Source: Radio New Zealand

Sky Sport AFP/SUPPLIED

Customers who feel they have not been given enough notice about their Sky TV contracts rolling over should ask for a refund or cancel, Consumer NZ says.

RNZ was contacted by a Sky TV customer who said he was upset with how his automatic renewal was handled.

He said he was an annual Sky Sport Now subscription holder, with annual rollover, autorenewal and auto payment clauses in the contract.

But he said he did not receive any notice of the automatic rollover this year. Last year, Sky TV had got in touch a month ahead of time.

He said the annual subscription price rose by 50 percent from a promotional $365 to $549.

Sky also offered an active promotion of $399 but would not apply it to him, he said.

“I emailed within two hours of our card being charged yesterday to see if they would offer us the promotion, but they have not and are sticking to charging us the full $549.

“I am particularly concerned regarding the price aspect here, and whether an annual rollover is fair when the price of the contract increases by 50 percent. We can’t find any notice of that price increase either.”

Sky TV has not yet responded to requests for comment. The $399 offer was a Black Friday deal.

On Facebook, other customers expressed similar concerns. One advised other users to log into their accounts and deactivate automatic renewal.

Consumer NZ said it thought any term that allowed a business to roll over a contract or subscription without adequate notice or the ability top cancel was likely to be a breach of the Fair Trading Act.

“An automatic renewal clause is less likely to raise concerns where a customer is provided with reasonable notice that the contract is about to renew, a reasonable period in which to stop the renewal, and the ability to exit the contract without penalty.

“If Sky TV did not provide adequate notice to the customer, we think it should either allow the customer to cancel their subscription or offer a refund of the difference in price.”

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Rates cap puts future infrastructure projects at risk, Marlborough mayor says

Source: Radio New Zealand

Marlborough mayor Nadine Taylor said that council may struggle to renew key infrastructure such as roading under the Government’s proposed rates cap. LDR / Supplied

The government’s proposed rates cap could put future core infrastructure projects at risk, Marlborough mayor Nadine Taylor says.

The government has proposed capping rates rises at a target range of 2-4 percent a year across all general and targeted rates, excluding water charges and non-rates revenue such as fees and charges.

Local Government Minister Simon Watts said the proposal was “about stopping the runaway rate hikes” that had impacted families and those on fixed incomes.

Councils would have to start factoring the cap into their planning from 2027, with the full cap coming into effect in 2029.

Taylor said no-one, including her, wanted to see rates rises like those of recent years, with Marlborough’s increase this year at 8.61 percent.

“Those rates rises we’ve had have been very much outside of council’s control,” Taylor said

High rates rises had been largely tied to inflation, Taylor said.

“Local government inflation isn’t measured against things like butter or mince, things that households buy. It’s measured against steel and bitumen and the cost of building a bridge.

“Those costs have essentially just gone crazy in the last few years.”

The Spring Creek stopbank on the Wairau River. Taylor says a rates cap may hamper future infrastructure needed to protect towns. LDR / Supplied

Local government inflation was 3.3 percent this year, meaning almost all of a 4 percent rates cap would have been used to cover inflation, Taylor said.

Taylor said that while she understood why water charges were exempted from the rates cap, with $413m of infrastructure investment needed in the next 10 years, she didn’t understand why roading was not also exempt.

“Many councils across the country are looking at a bell wave of renewals in roading,” she said.

“A lot of those renewals are around quite expensive items like bridges … that roading is key infrastructure should be treated the same as water.”

Watts said he did not envisage a situation where councils would let the conditions of their roads deteriorate.

But Taylor said that without exemptions, councils would struggle to fund road renewals under the cap.

Under the proposed cap, councils would need to apply to a regulator to raise rates beyond the cap, which would only be granted under exceptional circumstances such as natural disasters.

The Marlborough Roads Recovery project repairing storm damage from previous years, now in its third and final stage, was partially funded by gradually increasing targeted rates until 2034. Under a rates cap, that funding would be at risk.

“We could be an early example of a council that needs to apply for an exemption,” Taylor said.

The Marlborough Roads Recovery project was funded by targets rates for the next decade, this funding is at risk under the Government’s proposed rates cap. LDR / Supplied

It was important the exemption process be flexible and fast-moving to support communities when responding to natural disasters or infrastructure needed for climate change resilience, Taylor said.

“The central government seems to like the term fast-track, so they’re going to need a fast-track process for exemptions in order to keep the country moving,” she said.

Marlborough would need significant climate resilience infrastructure in the future, including raising stopbanks along the Wairau River to protect towns from the increased risk of flooding, Taylor said.

“We don’t want to be having a conversation with our communities to say to them, ‘we can’t do this work, we can’t protect you, we can’t renew that bridge’.

“But if there is not enough flexibility built into this system of exemptions, then that’s a conversation that we might end up having over the next 10 and 20 years.”

While most infrastructure investment was funded through debt, council had to be cautious as to how much they allow debt to make up funding shortfalls, she said.

On Tuesday, credit rating agency Standard & Poor’s said that a rates cap could lead to a greater debt burden as council’s could be forced to rely more heavily on debt to finance capital expenditure.

Councils that responded to the rates cap by loading up on debt could see their credit ratings downgraded, making it more expensive to borrow.

Uncertainty around funding and exemptions meant councils could be reluctant to take on new projects, Taylor said.

“The one that springs to my mind immediately is the homeless, the issue that we’re seeing rising here in Marlborough.

“We will struggle to consider to take on any more obligations … where the community is very, very keen for us to take a lead, we just won’t be able to.”

LDR is local body journalism co-funded by RNZ and NZ On Air.

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Canterbury police arrest resident for over 500 graffiti tags across South island

Source: Radio New Zealand

Senior Sergeant Stephen McDaniel says that Police are happy to have the brazen tagger off the streets. RNZ / Nate McKinnon

Police arrested a North Canterbury resident for over 500 tags in various locations throughout Kaikoura, Canterbury and Dunedin.

The 23-year-old man will be appearing at the Christchurch District Court on 5 December on charges of entering agricultural land with intent and wilful damage for graffiti.

Senior Sergeant Stephen McDaniel said that Police are happy to have the brazen tagger off the streets.

“Not only was the offender spray painting his ‘tag’ everywhere, he was also taking videos of his offending and posting them to social media and benefiting from the notoriety.”

The offending tag was found on public bridges, toilets, walls, rubbish bins, walkways, light posts, former gun emplacements, train tracks, water tanks and drainage pipes.

“The offending leaves a lasting piece of graffiti on the public structures, and in some instances the offender has spray painted the same spot after councils have cleaned up their prior graffiti.”

“Graffiti or tagging is considered as intentionally damaging property, and we’ll hold offenders to account,” says Senior Sergeant McDaniel.

Police are asking the public to report any illegal graffiti they witness.

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Explainer: what the World Cup draw means for the All Blacks

Source: Radio New Zealand

Analysis – The 2027 World Cup draw has happened, just under two years from when the tournament will be held in Australia. That in itself is worth questioning, but it is worth remembering this format was heavily scrutinised for the last World Cup and World Rugby obviously hasn’t listened or doesn’t care.

The only really possible explanation for doing it this far out is so fans have plenty of time to plan their travel to Australia. But even that is questionable, as it feels like a really unsustainable way of making sure the tournament is making enough ticket revenue.

Here’s what else it means for the 24 teams that have qualified:

Déjà vu

New Zealand’s Tamaiti Williams reacts after South Africa won the 2023 Rugby World Cup Final. AFP / MIGUEL MEDINA

Whatever the case is, it’s meant that the All Blacks are in a very similar situation to 2023 anyway. Potentially one big game to start, then a real lull until a projected quarter-final against the Springboks.

How did the top two seeds end up on the same side of the draw?

This is a very strange one from World Rugby, because you would think surely the teams ranked one and two at the time of the draw would automatically go to opposite ends and sent on a path to meet in the final. That hasn’t happened (again), with the Springboks and All Blacks likely to end one of their campaigns in the quarter-finals.

The overstayers

Maro Itoje of England lifts the Hilary Shield. England v All Blacks at Twickenham Stadium, 2025. www.photosport.nz

Meanwhile, England couldn’t have had a better draw if they’d organised it themselves. Their path through to the business end is pretty clear, however at least this time the English actually look to be building a serious challenge rather than falling arse-first into a semi like they did in 1991, 2007 and 2023. From a hosting perspective, the prospect of having big-spending Poms in Australia for all those weeks is an early victory though.

Vamos Los Pumas

Argentina’s wing Mateo Carreras is tackled in a match against Wales, 2025. PAUL ELLIS / AFP

One side that will be very happy is Argentina, who have drawn a relatively easy pool and path to a semi-final. It’s not like the Pumas need any sort of leg up anyway, not only are they consistently beating everyone put in front of them now, they have historically been very good at World Cups with semi-final appearances in three of the last six tournaments.

There’s no reason to think that if things go their way, they can win the whole thing.

A date with France

Whoever wins the projected All Blacks v Springboks quarter-final will then likely meet France, who will still be very sore over their one point loss to the South Africans at the last World Cup.

What about the Wallabies

Filipo Daugunu grabs a high ball. Daniel Carson/Photosport NZ

If there’s one team that really embodies the fact that an awful lot can change between now and October 2027, it’s the host nation. Just four months ago the Wallabies had knocked off the Springboks at Ellis Park, since then they’ve lost 10 of the next 12 tests.

Can it swing back? Rumours of players switching codes from the NRL may be just that, but the Wallabies will ride a wave of public momentum into their big pool match with the All Blacks regardless.

Hong Kong action

Guy Spanton of Hong Kong in action during the rugby international between Hong Kong and Japan XV at Kai Tak Stadium. Lampson Yip – Clicks Images

One of the All Blacks’ most famous World Cup results was their 145-17 demolition of Japan in 1995, but that isn’t even second biggest winning margin recorded by the teams in their pool. The Wallabies walloped Namibia 142-0 in 2003, but the actual world record is Hong Kong’s 164-13 result over Singapore in 1994. Hong Kong winger Ashley Billington still holds the individual points scoring record, with 50 (10 tries).

However, given their team are entirely locally based amateurs, Hong Kong might be in the dubious position of being on the other end of some sort of record scoreline by the time this pool stage is over.

It’s ages away

On his media call this morning Scott Robertson really summed up how far away all this is, noting that between now and the World Cup the All Blacks and Springboks play each other six times.

2027 Rugby World Cup pools

Pool A: All Blacks, Wallabies, Chile, Hong Kong China

Pool B: Springboks, Italy, Georgia, Romania

Pool C: Argentina, Fiji, Spain, Canada

Pool D: Ireland, Scotland, Uruguay, Portugal

Pool E: France, Japan, USA, Samoa

Pool F: England, Wales, Tonga, Zimbabwe

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Asbestos sand clean-up legal responsibility falls on schools, Education Ministry says

Source: Radio New Zealand

The asbestos scare prompted a recall of several brands of children coloured play sand. Supplied

The Ministry of Education says early childhood services and school boards are legally responsible for funding asbestos-contaminated sand removal, after a kindergarten operator estimated a $350,000 clean-up to decontaminate her sites.

Whānau Manaaki chief executive Amanda Coulston told Checkpoint on Wednesday test results showed three of 13 of its kindergartens returned positive results for asbestos contamination.

The not-for-profit group had spent $40,000 on the tests so far, and she estimated the final cost to between $300,000 and $350,000 – a clean-up that is not covered by insurance, Coulston said.

That includes rounds of testing, removing carpet and soft toys, and refurnishing the sites, she said.

The Ministry of Education had been “pretty hands off in terms of all of this”, and they’d been told to try for reimbursement from suppliers, Coulston said.

When asked for a response on these issues, the Ministry of Education’s Helen Hurst early learning service managers and school boards were responsible for managing abestos risks on their sites, including removing it, under health and safety legislation.

Early learning service managers and school boards are considered the Person Conducting a Business or Undertaking (PCBU) under the Health and Safety at Work Act, she said.

An asbestos sand disposal spot in Auckland Central on 20 November 2025. RNZ/Calvin Samuel

“While the Ministry does not fund asbestos remediation because it falls under the health and safety responsibilities of early learning services, we do not underestimate the impact this can have,” Hurst said.

Centres forced to close could request funding if they were impacted by asbestos contamination that could not be safely isolated, and the service had to shut for a short time, Hurst said.

Dozens of schools and early childhood centres had to shut following the revelation that popular children’s play sand products have been contaminated with asbestos last month.

Three early childhood centres are closed on Thursday due to the contamination.

“We want to acknowledge the significant effort early learning services and schools have put into responding to this issue,” Hurst said.

“They have acted quickly and responsibly to protect learners and staff, in a situation that is no fault of their own. Their commitment to safety has been evident in the way they have managed this challenge.”

The Ministry of Education was working closely with the Ministry of Business, Innovation and Employment (MBIE) as the lead agency dealing with the issue, and WorkSafe as the regulator, Hurst said.

More advice could be found on the website, and the Ministry is focused on supporting centres and schools by providing step-by-step guidance and practical support to help them stay open, she said.

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Boil water notice issued for Paihia, Ōpua and Waitangi in Far North

Source: Radio New Zealand

The town supply for Paihia, Ōpua and Waitangi comes from a treatment plant drawing water from the Waitangi River, just upstream of Haruru Falls. RNZ/ Peter de Graaf

People in three Far North towns – including the summer holiday hotspot of Paihia – have been warned to boil their tap water before drinking or cooking with it.

The boil-water notice was issued at 2pm on Thursday after tests showed the presence of E coli bacteria in the water.

It applies to all households and businesses in Paihia, Ōpua and Waitangi connected to the town supply.

A council spokesman said the test results indicated “a very low risk” to public health, but that could not be confirmed until further testing was completed on Friday morning.

The boil water notice includes the Bay of Islands holiday hotspot of Paihia. RNZ / Peter de Graaf

Water used for drinking, ice, food preparation, oral hygiene and pets should be boiled for at least one minute.

Residents in the affected area should not rely on water filters alone, he said.

Anyone who developed gastroenteritis (“tummy bug”) symptoms should seek advice from a medical practitioner.

The spokesman said a reservoir at Te Haumi, just south of Paihia, had been isolated to prevent any risk of wider contamination while the investigation and water testing continued.

Taumata Arowai, the national water services regulator, had been notified.

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Auckland police still cannot say if machete linked to killing of Kyle Whorrall

Source: Radio New Zealand

Police find machete in Auckland reserve five months after killing of US man Kyle Whorrall. Supplied/police

Auckland police cannot say if a machete found in their investigation into the killing of US student, Kyle Whorrall, is linked to his fatal attack.

Another teenager was charged with the 33-year-old’s murder on Wednesday.

The 17-year-old boy from Glenn Innes was due to appear in the Youth Court on Thursday, also charged with aggravated robbery.

Whorrall, who was 33, was attacked at a bus stop in Meadowbank in April and died in hospital following the attack.

In September, five months after Whorrall’s killing, police announced they had found a machete in a nearby reserve.

Kyle Whorrall RNZ / Lucy Xia

They could not say at the time if the weapon, found in vegetation at Maybury reserve, was used in the killing.

“What I can say is that it is a large bladed weapon, and we are looking for a large bladed weapon, we are not at Maybury reserve by accident,” Detective Inspector Glenn Baldwin said at the time.

“We remain open minded in relation to this weapon, forensic testing is underway but we won’t know the results for some time.”

It has been two months since the announcement.

After Wednesday’s announcement of a further murder charge, RNZ asked if forensic testing results for the machete had been returned.

Police were not able to say.

“I’m conscious we have laid further charges in this investigation,” Baldwin said.

“As matters are before the court, I’m not able to comment on specifics around evidential matters,” he told RNZ.

The revelation of the machete from police came at the same time a 16-year-old was also facing charges of murder and aggravated robbery.

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Vandals litter Wellington bike trails with logs, holes and wooden barriers amidst police investigation

Source: Radio New Zealand

By Noam Mānuka Lazarus, Massey University journalism student

“Track closed” safety sign torn down. SUPPLIED

A mountain biking instructor says Wellington mountain bike trails have again been littered with logs, dug up and blocked with wooden barriers.

Police and the Wellington City Council have been investigating the damage to the Matairangi/Mt Victoria trails this week.

On Thursday, police told RNZ they had “exhausted all available lines of inquiry” in the attempt to find those responsible.

Timber on the trails SUPPLIED

Inspector Jason McCarthy, the Wellington area prevention manager, urged members of the public to come forward with any information that might help.

Rod Bardsley, a mountain biking instructor who rode the trails regularly, said the trails had been cleaned up since the initial damage, but he saw last night that had been vandalised again.

Bardsley said holes had been dug in the ground, and support structures which held the dirt tracks together had been pulled out. One trail had even been fenced off, with wooden beams put up between trees on either side of the track.

Holes had been dug up along the track SUPPLIED

Bardsley said the trails were well used by bikers, and damage to the tracks could be extremely dangerous for bikers who rode at high speeds.

RNZ has approached Wellington City Council for comment.

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Secondary teachers vote to accept government’s latest collective agreement settlement

Source: Radio New Zealand

PPTA president Chris Abercrombie. Supplied

Secondary teachers have voted to accept the government’s recent settlement of their collective agreement.

It includes a 4.6 percent pay increase over two years, raises allowances for teachers in management or special roles, and monetary and time allowances for people responsible for overseeing NCEA assessments.

A $1 million per year fund will also be available for professional learning and development for teachers.

However, the Post Primary Teachers Association (PPTA) said it was disappointing that the Public Service Commissioner did not address members’ claims for pastoral care staffing for students.

More to come…

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Air NZ reaches ‘in principle’ deal to ward off some strikes

Source: Radio New Zealand

Air NZ said it had now reached agreements “in principle” with unions representing its regional turboprop and widebody jet cabin crew. AFP

Air New Zealand says there will no longer be strike action affecting long-haul or regional travellers, but disruptions to its domestic, Tasman and Pacific services are still possible.

Cabin crew announced last month they were planning to walk off the job for 24 hours after failing to reach an agreement with the airline over pay and conditions.

Air NZ said it had now reached agreements “in principle” with unions representing its regional turboprop and widebody jet cabin crew.

“As a result, the strike notices for these fleets have been withdrawn,” a spokesperson said.

“We are continuing to make progress with our narrowbody jet cabin crew agreements and will provide further updates as soon as we can.”

There were currently no changes to flights, the airline said.

“Our focus remains on reaching agreements that avoid disruption.”.

Unions have been negotiating with Air New Zealand since April.

The airline originally estimated strikes across all of its fleets could affect somewhere between 10-15,000 customers.

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