KiwiSaver hardship application backlogs see man face vehicle repossession, house sale

Source: Radio New Zealand

A man says he’s facing repossession of his vehicle and the forced sale of his house because it’s taking too long to access his KiwiSaver. RNZ

A man who says he is facing repossession of his vehicle, the loss of items in storage and the forced sale of his house says it takes too long to access money in KiwiSaver.

Mark, who did not want to be identified publicly, contacted RNZ upset at the delays he was facing.

“I have battled with ASB for almost a month now trying to access some of my KiwiSaver. It is an absolutely horrific process, with long delays, repeated requests for the same information. Evidence of everything, even though I also had to sign a declaration in front of a justice of the peace.

“Today I sent them my last email. I’ve given up and will just have to see my car repossessed, personal belongings in storage auctioned off, and spend Christmas alone. I know they didn’t put me in this position, but they sure as hell aren’t helping me get out.

“It is by far the most gruelling, inhumane, humbling, revolting process I have ever been through – at a particularly stressful time when all you want is assistance and access to your own money.”

He said he had given evidence of loans from family and friends but the bank wanted declarations of what had been lent, the agreed terms and repayments required.

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“I have already stated that while there is an expectation of repayment there are no terms, and I was not prepared to divulge to the lenders just how bad things had got that I was dipping into my KiwiSaver.”

RNZ contacted ASB on Tuesday and he received an email the same day to tell him that his application was with the scheme’s supervisor and it could take five days for a decision to be made.

“The car is being repossessed unless I pay $7000 today.”

David Callahan, general manager of corporate trustee services at Public Trust, which is a supervisor for a number of KiwiSaver schemes including ASB, said December was always a busy month for KiwiSaver financial hardship withdrawals.

“That reflects it’s been a tough year financially for many people, and with essential bills pilling up, some families are limping to the finish line. We’re hearing that many providers are dealing with a surge in financial hardship applications and those high volumes are creating processing backlogs. For members counting on funds to come through urgently, any delay is bound to be frustrating.

“As a supervisor, we prioritise quick and efficient turnaround of applications as soon as they reach us for a decision. To ensure support reaches those who need it, our team will continue assessing applications throughout the holiday period.”

The number of people making withdrawals for hardship reasons had increased a lot in recent years.

In November, 5380 KiwiSaver members withdrew savings for hardship reasons, up from 4950 a year earlier.

Dean Anderson, founder of Kernel Wealth said the industry had increased its resourcing to support this and both providers and supervisors were monitoring response times.

“However, the process can still feel slow for members who are under financial stress.

“One of the main causes of delay is the amount of documentation required. If the information provided with an application is incomplete or unclear, there can be multiple rounds of follow up, and that back and forth can significantly extend the time it takes to make a decision and process a payment.”

He said the hardship process could be improved.

“One option would be to shift hardship assessments to a central government function – for example, within the Ministry of Social Development – or a similar agency tasked with both consistency and customer support. A central team could apply the hardship criteria more consistently across all providers, consider whether other forms of assistance or benefits such as those available through Work and Income might be more appropriate or effective than accessing retirement savings and help ensure that withdrawing KiwiSaver funds is genuinely a last resort rather than the first response to financial pressure.

“Our view is that KiwiSaver is primarily a long term retirement savings vehicle, so hardship withdrawals should be available where needed, but managed in a way that is both timely and consistent, and integrated with the broader support systems already in place for New Zealanders in financial difficulty.”

ASB has not yet responded to a request for comment.

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Retail, construction, manufacturing industries eye GDP growth with cautious optimism

Source: Radio New Zealand

Finance Minister Nicola Willis said GDP growth showed there were better times ahead. RNZ

The retail, construction and manufacturing sectors are cautiously optimistic about recent growth in the country’s economy.

Stats NZ data showed gross domestic product (GDP) – the broad measure of economic growth – rose 1.1 percent in the September quarter.

This followed a 1 percent fall in the June 2025 quarter.

The strongest sector was manufacturing, which grew 2.2 percent, and there were smaller positive contributions from real estate services, retail, and energy and water industries.

Finance Minister Nicola Willis believed Christmas had come early for New Zealanders, and said the growth showed there were better times ahead.

But her optimism was not shared by members of the public in Christchurch.

“I was made redundant about eight weeks ago for the first time in my life and I have an appointment with Work and Income tomorrow.

“I am pretty disappointed with the economy and what this government is doing,” one woman said.

“I did what (Prime Minister Christopher) Luxon said, I got off the benefit and went to work and where did it get me… nowhere,” another person said.

Among the strongest sectors was construction, rising 1.7 percent in the quarter.

Construction Industry Council executive director Tommy Honey said its members remained cautiously optimistic, but wanted to see a few more quarters of growth.

“When we had our members’ meeting in late November, a number of our members reported in their areas that there was more work being requested, and more work coming online and that’s always the important thing, it’s not just how the economy is doing,” he said.

Retail New Zealand chief executive Carolyn Young says her sector is still struggling. Supplied

Retail sales only improved slightly, up 1.2 percent.

Retail New Zealand chief executive Carolyn Young admitted the sector was still struggling.

“We haven’t seen that growth in that September quarter, but when you see overall growth for the economy, it will eventually come through into retail.

“We are really dictated by consumer confidence at the moment and what confidence consumers have that they’ve got their job, that they’ve got security, and that they can afford the items they need to purchase.”

Manufacturing also went up 2.2 percent and Employers and Manufacturers Association head of advocacy Alan McDonald said only time would tell if the economy was really on an upward trend.

“If we can get a couple quarters of positive, that will go a long way to restoring a lot more confidence across the business sector.

“As the figures point out there are some sectors are doing better than others, but some are still struggling a bit,” he said.

McDonald said while the recovery signs were there, it did not take much to knock back confidence – and having a positive next few quarters would go a long way.

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How savers can stop accounts being eroded by inflation

Source: Radio New Zealand

Savings account rates generally aren’t offering enough interest to keep up with inflation. But what are savers’ options if they don’t want to see their money going backwards?

Reserve Bank data shows that the average interest rate paid by bonus-paying savings account, such as those that reward someone when they make regular deposits or don’t withdraw, was 1.82 percent in November.

Other types of savings accounts had much lower rates, nearer one percent.

Inflation as measured by the consumer price index has been running at three percent.

Dean Anderson, founder of Kernel Wealth, said there had been clear cycles over time when the return on savings accounts after inflation had moved between positive and negative.

“In the years following the Global Financial Crisis, interest rates fell but inflation was also relatively low, so real returns on cash were small but often still slightly positive.

“From around 2013-2019 we had a ‘low rate, low inflation’ environment – the so called new normal – which typically meant modest, but not exciting, real returns for savers.

“Covid then changed the picture. Policy rates were cut to record lows, and more recently raised sharply to combat a spike in inflation. The result is that many savers have been earning a zero to negative real return: after inflation, and especially after tax on interest, the purchasing power of their savings has often been going backwards.

“That doesn’t mean holding cash is always a bad idea. Cash and on call savings still play an important role – for example, as a buffer for emergencies, as a short-term parking place for funds, or as a deposit for a home. But it does mean cash is usually not a great sole solution for long-term wealth building.”

Reserve Bank data also shows there is $118.4 billion in savings accounts, up from $110.7 billion a year ago.

There has also been growth in the amount of money in transaction accounts, which often pay no interest at all, up from $123.4 billion to $139.9 billion.

Term deposit balances have grown from $227.4 billion to $228.6 billion over the same period.

David Cunningham, chief executive at Squirrel, said it could be due to customer inertia.

“When interest rates are high, a savings account is as good a place to have your money as any, but when interest rates fall they become really very unattractive relative to term deposits, for example.

“Why would you have money sitting in Westpac’s standard savers account, which I think is called Simple Saver or something like that, at 0.05 percent. You know, five basis points. I mean, it’s as good as zero, right?

“It really is apathy. Why would you have money sitting in a transaction account? Lots of people will probably have a thousand or two, just free cash flow but there are people with tens of thousands of dollars sitting in transaction accounts.”

He said it made the banks money.

“It’s the classic ‘pay the rate-sensitive customer and effectively subsidise it from the non-rate sensitive customer or the customer displaying inertia’. That’s one of the secrets of banking.”

He said it was sometimes the case that people did not even realise the rates they were getting.

It was not displayed clearly on internet banking homepages.

“What would the answer be? You get it on your home screen where it displays the balance… if it showed the interest rate, people would wake up, wouldn’t they? “

So what can you do about it?

Anderson said there were a few things people could think about to boost their returns,

If they needed their money in the next year or two it should be in cash or short-term deposits even if they were getting a lower return.

“Longer term goals may benefit from a more diversified mix of assets that have a better chance of outpacing inflation.

“As term deposits mature into a lower rate environment, it’s a natural time to reassess whether all of your savings should stay in cash, or whether some could be allocated to other income generating or growth investments.”

He said people comparing returns should look at them after tax, inflation and fees rather than the headline rate.

“Cash Plus managed funds can be a compelling alternative to traditional term deposits or flexible savings accounts. Structured as a diversified fund, they invest in cash and cash equivalents – like bonds and short-term deposits. While their value can fluctuate slightly, they typically aim to provide a yield that is competitive with, or superior to, traditional savings and term deposits, while still being liquid.”

He said a defensive fund could also be an option. These have a higher proportion of income-generating assets.

Liz Koh, founder of Enrich Retirement, said people were missing the point if they were worrying about savings account interest rates.

“The bank is a place where you keep money safely until you want to spend it or invest it elsewhere. You should not rely on bank deposits for income. Bank deposits should be kept to the minimum of what you need in cash for the next two to five years and the rest should be invested in other asset classes or diversified funds to provide both income and growth. When interest rates are low you don’t want to be paying fees on investment products that invest primarily in cash or cash equivalents as you could well get a negative return after fees.”

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Rocket Lab launches fourth spacecraft into orbit for US Department of War testing

Source: Radio New Zealand

Rocket Lab has successfully launched a fourth spacecraft into orbit for the United States Department of War. Supplied / Rocket Lab

Rocket Lab has successfully launched a fourth spacecraft into orbit for the United States Department of War.

The launch, named ‘Don’t Be Such A Square’, lifted off from Wallops Island in Virginia at 12:03am (NZ 6:03pm) to deploy four DiskSat spacecraft a 550km low Earth orbit. It came five months ahead of schedule, the New Zealand-founded company said.

It said DiskSat hoped to improve the build, integration, and cost of future small satellite missions.

Lift off of ‘Don’t Be Such A Square’. Supplied / Rocket Lab

The launch completed a run of four launches in the past three months.

Rocket Lab founder Sir Peter Beck said the company was proud to be strengthening the US’ space capabilities.

“We’re meeting the space access demands of the US Space Force with our consistent execution, and this launch is another proud moment in Rocket Lab’s long history of successful missions for defense, national security, and commercial space users.”

Department of War Space Test Program director Lieutenant Colonel Brian Shimek said he was also proud of the collaboration, dedication and teamwork.

“Proving these advanced technologies in the space environment is a critical step towards their integration into future operational Space Force systems, ensuring our nation maintains its edge in space. Accelerating this launch by five months underscores our commitment to rapidly delivering innovative capabilities to the Space Force.”

‘Don’t Be Such A Square’ further extended Rocket Lab’s new annual launch record, and the company said it would announce details of its next launch in the coming days.

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IKEA shuts down customer support centre in wake of delivery woes

Source: Radio New Zealand

IKEA’s first Auckland store opens on December 4 Marika Khabazi / RNZ

Homeware retail giant IKEA appears to be a victim of its own success.

It is shutting down its customer support centre from Friday for the rest of the week so its team can focus on rebooking customer orders and resolving outstanding cases.

The Swedish furniture and meatballs retailer, which opened to great fanfare two weeks ago (even the prime minister was there) has 29 pick-up points nationwide, meaning plenty of people have opted for online purchases.

But now some customers are dealing with repeated delivery delays and wrangling over payments.

IKEA customer Pete Targett was in the queue for the delivery of a “small desk”.

“It’s gonna be now six weeks from the point I ordered it to the point it gets delivered,” he told Checkpoint on Thursday.

“I realise there’s going to be a fairly high demand on opening day, so I was up at seven o’clock and I placed my order and got a delivery date of 15 December, which was 11 days away. But I realised that there’d be a lot of customers wanting deliveries, so 11 days – I could live with that.”

On 14 December he checked the progress of the delivery and discovered “it hadn’t even been picked out of the warehouse, let alone packed or shipped”.

He tried contacting IKEA’s customer support via the website’s chatbot, but it was of little help. It eventually gave him a phone number, and after spending time navigating the IVR system, he eventually got through to a human being.

“They were helpful as much as they could be, but told me that the only day they could give me was the 13th of January. And I said, ‘Well, if that’s the case, then can you just refund my shipping cost, because it wasn’t cheap?’ And then my $69 desk was going to cost me $80 to get it shipped to Wellington.”

He negotiated a $40 rebate, but was then told he had not paid for the desk – when he had. Then he got a credit note for the refund, but it was for the wrong amount.

Yet it was not over. He then got an email saying delivery had been changed to 14 January and asking if he could “please pay the bill” or they would cancel his order. A similar email arrived the following day. IKEA apologised for those too, Targett said.

One of the call centre operators even told him they had been helping out in the warehouse.

“It’s all hands to the pump over there, apparently.”

He suspected training was the problem, considering IKEA – an international retail giant – likely had robust IT systems.

“It’s disappointing… may be some time before we order anything else. Let them get their act together, you know?”

IKEA’s opening was attended by Christopher Luxon. Marika Khabazi / RNZ

In a statement, IKEA said it had extended shifts and increased capacity where possible to move things along. But during the customer support centre shutdown, customers would not be able to contact the team.

“The sales and orders secured over the first few days have surpassed our expectations and as a result some of our fulfilment services are currently unavailable,” its website told customers.

“As a brand‑new team, we are learning quickly and adapting our operations to meet this incredible level of demand, and we are working around the clock to secure optimal operations as soon as possible.

“For now, click and collect and some delivery services are temporarily unavailable while we catch up. Customers with existing orders will be contacted by our customer service team in the coming days to agree on a convenient time for delivery or collection where possible.”

Targett estimated there was a 50 percent chance the desk would actually show up on 14 January.

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Fonterra lowers milk price forecast amid strong supply

Source: Radio New Zealand

RNZ

  • Fonterra lowers milk price forecast midpoint again
  • Strong global supply weighing on prices
  • Global Dairy Trade auction has fallen at nine consecutive meetings

Fonterra has lowered its milk price forecast as strong supply in the global market weighs on global prices.

The co-op reduced the forecast range on its Farmgate Milk Price from $9-$10 per kilogram of milk solids to $8.50-$9.50 per kg.

The midpoint was lowered from $9.50 to $9.

The co-op previously lowered the midpoint in late November.

Fonterra chief executive Miles Hurrell said: “With half the season still to complete, we continue to experience strong milk flows both in New Zealand and globally, particularly out of the United States and Europe, and this continues to put downward pressure on global commodity prices.”

The announcement comes days after the most recent Global Dairy Trade auction, which saw prices fall for the ninth consecutive time.

“Combined with a rising New Zealand dollar since the last milk price update in November, we are required to further adjust the forecast range for the season and lower our midpoint,” Hurrell said.

He noted Fonterra started the season with a wide forecast range of $8-$11 per kg and the new $9 midpoint was within that range.

“We remain committed to maximising returns for farmer shareholders through both the Farmgate Milk Price and earnings, strong customer relationships and a firm focus on margins, product mix, and operational efficiencies,” Hurrell said.

ANZ agricultural economist Matt Dilly said global milk production had exceeded expectations, led by Europe and the United States.

He would not be surprised if there were further reductions in the milk price.

“It is unusual for prices to drop at this many auctions consecutively, so we could see a small bounce back, but the writing is in the wall that we’re in a bearish market for dairy at the moment.”

But Dilly said farmer confidence would be affected but Fonterra shareholders could look forward to a capital return from the sale of its consumer brands, which would soften the blow.

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Why Auckland Airport will look a little different this Christmas

Source: Radio New Zealand

A sneak peek behind the scenes at Auckland’s domestic terminal redevelopment. Supplied: Auckland Airport

The tens of thousands of people expected to pass through Auckland Airport in the next weeks may notice a few changes.

The airport’s $3.9 billion project to integrate the domestic and international terminals is underway, with a temporary check in pavilion being built next to the international terminal ahead of the upgrade to the departures hall.

In September, the Northern Airfield, that’ll provide an apron for more jet parking space, was opened by Prime Minister Christopher Luxon.

The airport’s already getting busier – with an extra 207,000 additional international seats expected this summer through to March, lifting total capacity to 5.8 million. Some of those seats are being provided by the new Shanghai-Auckland-Buenos Aires route that opened earlier this month, with the ambitious journey time of 29 hours.

Auckland Airport chief executive Carrie Hurihanganui said the project is tracking well, with the integrated terminal due to open in 2029.

“We are progressing incredibly well. We recently just commissioned the ‘stitch’, as we call it, which is the eastern end of the international terminal which will allow that integration build to commence.”

Auckland International Airport chief executive Carrie Hurihanganui. Supplied / Greg Bowker

Hurihanganui said the infamous greenline would disappear if you are connecting from a jet service domestically to internationally, with an undercover, couple minutes long walk, as opposed to the 10-15 minutes it takes currently.

She said travellers can expect to see hoarding and changes around the airport, and advices people to give themselves a some extra time to make sure their trip goes smoothly.

“We are working as hard as we can to ensure that it is as seamless as possible when you are in the middle of a construction programme.”

She said the post-Covid recovery is tracking well, and growing every year, but is still below 2019 levels, down about 9 percent.

“Looking ahead to next year, I am incredibly optimistic. The momentum we are seeing in the market, because we are seeing growth in international and domestic capacity, which is good news for New Zealand, coupled with other factors such as the NZICC convention centre opening – that has the potential to bring additional travel.

“It is positive but we have a little bit of work to do to get back to 2019 and then grow beyond that.”

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GDP announcement expected to show economic rebound

Source: Radio New Zealand

RNZ / Rebekah Parsons-King

Numbers out today are likely to show the economy rebounded in the September quarter.

Gross domestic product – a broad measure of growth – is expected to have grown 0.9 percent in the three months, after a shock 0.9 percent fall in June.

Economists are predicting growth driven by agriculture, non-food manufacturing, residential construction and wholesale trade.

Their forecasts are substantially stronger than the Reserve Bank’s forecasts.

Stats NZ will release the data at 10.45am.

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Customers jump on fixed terms as rates rise

Source: Radio New Zealand

ANZ has seen more customers asking about switching from floating rate to a fixed one. RNZ

Home loan customers are hustling to fix as rates start to rise.

The country’s biggest bank, ANZ, said it had seen more customers asking about switching from a floating rate to a fixed one in recent days.

More people have chosen floating rates in recent months, expecting interest rates would fall further.

October saw $51.6 billion in home loan lending floating, up from $47.9b the month before and $42.7b the previous October, but while the official cash rate was cut at the last update, retail home loan rates have started to rise.

The Reserve Bank indicated another OCR cut was very likely, whereas wholesale rates had almost completely priced one in.

The resulting adjustment in wholesale rates pushed up what banks were offering home-loan borrowers.

ANZ said it would encourage customers who wanted to fix to go through the app or email, via online banking.

Infometrics chief forecaster Gareth Kiernan said the reaction to the most recent monetary policy statement had been “overcooked”.

“I think the governor’s statement earlier this week backs up that view,” he said. “We’re still looking at the second half of next year, before fixed rates start trending higher across the board, although unless the recent spike in swap rates reverses out, expectations of the one- to two-year rates getting closer to four percent now look unlikely to be met.

“I’d also note that the four and five-year rates are likely to drift higher a bit sooner, although I still don’t think there will be material lifts even in those rates before mid-2026.”

Reserve Bank governor Anna Bremen. RNZ / Samuel Rillstone

Reserve Bank governor Anna Breman pushed back on markets on Monday, saying the forward path for the OCR published in the November MPS indicated a slight probability of another rate cut in the near term.

“However, if economic conditions evolve as expected, the OCR is likely to remain at its current level of 2.25 percent for some time,” she said.

“Financial market conditions have tightened since the November decision, beyond what is implied by our central projection for the OCR.

“As always, we are closely monitoring wholesale market interest rates, and their effect on households and businesses.”

Breman re-iterated that monetary policy was not on a preset course.

“This is why the MPC meets seven times a year to assess the latest economic conditions and forecasts.”

ANZ economist David Croy said his broad view of where wholesale rates would go had not changed, despite the movement of recent weeks.

“2026 was always expected to be a year characterised by higher interest rates, especially in the two to five-year part of the swap curve.”

He said the recent movements had brought forward some of the increase expected next year, but it was reasonable to think swap rates could fall a little over the coming weeks, as markets digested Breman’s comments, which could take some pressure off.

“The holiday season often brings out investors chasing carry and few global markets offer the same degree of carry as the New Zealand market.”

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2025 the year of first-home buyers – and biggest rent drop in 30 years

Source: Radio New Zealand

The number of properties on the market was 13 percent down on a year ago at 29,645. fantasista/123RF

2025 was the year of the first-home buyer, as flat prices and lower interest rates helped many people into their first homes.

Cotality has released its latest monthly housing data, which shows property values were flat in the November quarter and still 17.4 percent below their peak. The median national value was $806,551.

Sales volumes were down 0.6 percent in the month of November, compared to the same time a year earlier.

First-home buyers were responsible for 28 percent of purchases nationwide in October and November, while investors represented 25 percent.

First-time buyers were 29 percent of Auckland purchases and 39 percent of Wellington’s.

The number of properties on the market was 13 percent down on a year ago at 29,645.

Cotality chief property economist Kelvin Davidson said the share of purchases going to first-home buyers in 2025 was near record levels.

“Last year was a pretty strong year for first-home buyers too, so I’d sum it up as being, if not a record, it’s pretty close to it, and it’s really been a sustained peak through 2024 and 2025.

“First-time buyers have just been really taking advantage of conditions, and capitalising on lower house prices, lower mortgage rates and less competition from other buyer groups, and new builds coming through to the market. There’s good stock of listings out there, there’s good choice, they have access to KiwiSaver, and those pots are getting bigger and bigger all the time.”

First-home buyers were also able to access low-deposit lending through the banks. About 12-13 percent of lending to owner-occupiers was done at loan-to-value ratios of more than 80 percent, well below the 20 percent limit.

Falling rents may have made it easier for people to take their time, he said.

“Maybe some first-time buyers might have made the choice to stay renting a little bit longer, but I think it shows there’s still that pull to get into the owner-occupied market, and get the security of tenure and really shore up your position. A lot of things are in their favour.”

Wellington’s were down almost 10 percent year-on-year and the country as a whole was down 1.7 percent, one of the biggest declines in the past 30 years.

Davidson said conditions would likely remain favourable for first-time buyers for the next 12-18 months.

“House prices might show more growth, but they’re unlikely to race away. People won’t find their deposits falling behind, I wouldn’t say.

‘I think first-home buyers will be a good strong segment of the market for a period to come.”

He said the drop in November turnover, also reported by the Real Estate Institute and referred to by Westpac economists as the market “hitting an air pocket”, was a reminder that there was still some caution around.

Sales were likely to continue to trend higher in the next 6-12 months, he said.

“Thinking about next year, a lot of those fundamentals are coming together a bit. We’ve had a challenging period in terms of people being on higher interest rates.

“There’s been uncertainty about the labour market and unemployment has skyrocketed. There’s that spillover, indirect impact on people who have kept their jobs still feeling a bit less secure in their roles – that restrains big ticket purchases.

“If you look at affordability measures, they’re not screamingly cheap and it’s not obvious housing is really affordable, but it is a lot less unaffordable than it used to be. Housing affordability is kind of coming back to normality in in some senses.

“The economy does genuinely seem to be turning around. I think there’s a chance that, as the stock of property on the market starts to fall a bit, some of those things that have been restraining house prices probably aren’t so much a factor in 2026, so we will see growth in prices, more growth in sales.”

He said what happened to investors would also be interesting.

“‘Mum and Dad’ investors is a group that is going to be one to watch… they’ve been on the comeback. If anybody has got something to lose from a tighter regulatory environment potentially over the next year or two, depending on how the election goes, it’s probably property investors.”

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