Reporting nuisance smoke

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Agencies that respond to fire and smoke incidents

Several agencies work closely together during smoke or fire-related incidents, especially in a large-scale event. This ensures all available resources, expertise, and equipment are available for an effective response.  

Fire and Emergency New Zealand

Fire and Emergency New Zealand plays a key role in managing fire and smoke events.

  • Issues smoke advisories when there is a significant smoke event that may affect people’s health or cause community concern  
  • Shares public information about fires, with a focus on safety and preparedness  
  • Sets fire seasons and restrictions around lighting fires
  • Leads messaging to the affected communities in a fire emergency, with support from Health New Zealand’s Public Health Service.

If a fire is dangerous or a threat to a person or property, call 111 and ask for the fire service.

Health New Zealand | Te Whatu Ora

Te Whatu Ora provides advice on potential health risks when there is a significant smoke event that may affect public health.

Christchurch City Council

Christchurch City Council plays a supporting role in fire response. Depending on the community’s needs, the Council also may have a role in post-emergency recovery, including some wildfire prevention measures and building community resilience.

Canterbury Civil Defence Emergency Management (CDEM)

The CDEM team coordinates the multi-agency emergency response. This includes public information and ensuring the safety and wellbeing of residents.

To report a burning-related incident, call us on 0800 765 588 (24-hours) or use one of our other reporting options.